Staying in the heart of Midtown Manhattan comes with a distinct energy that is hard to replicate anywhere else in the world. The constant hum of traffic, the glow of the digital billboards, and the proximity to Broadway’s biggest stages create an atmosphere of pure adrenaline. For many visitors, the ultimate New York City experience begins the moment they step out of their hotel lobby and find themselves surrounded by the iconic chaos of Times Square.
Choosing a hotel within walking distance of "The Crossroads of the World" is about more than just saving money on subway fares. It is an investment in convenience, allowing you to maximize a limited itinerary without wasting precious hours navigating public transport. Whether you are in town for a weekend of theater, a business conference at the Javits Center, or a family sightseeing marathon, a central base camp simplifies the logistics of your trip.
However, the area surrounding Times Square is dense with accommodation options, ranging from ultra-luxury flagship properties to boutique hideaways and budget-friendly chains. The sheer volume of choices can be overwhelming, and not every hotel claiming to be "near" the square offers the same level of comfort, noise insulation, or service. Understanding the nuances of these specific blocks is crucial to avoiding a disappointing stay in a loud or cramped room.
The best hotels in this district understand that guests need a sanctuary from the sensory overload outside. They feature blackout curtains to block the neon glow, double-paned windows to mute the sirens, and plush bedding to recharge tired feet. These properties act as quiet oases, allowing you to dip into the excitement of the city and retreat to peace whenever you need a break.
This guide focuses on properties that offer exceptional value, prime locations, and high-quality experiences. We have evaluated these hotels based on their true walking distance to the pedestrian plazas, recent guest reviews, and the overall quality of their amenities. You will find options that cater to various budgets without sacrificing the safety and accessibility that are vital for a Midtown stay.
Below, we have curated a list of the fifteen best hotels that place you steps away from the heart of the action. Whether you are looking for a sprawling suite with skyline views or a cozy room to sleep off a long day of walking, these accommodations ensure you are never far from the pulsing center of Manhattan.
New York Marriott Marquis
| Address | 1535 Broadway, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 398-1900 |
Right innthe heart of Times Square this place is perfectly located. We were able to park our large pickup for our stay. We enjoyed the M club as well as visited the resturant twice! Service in resturant was top notch. Food was good for a hotel resturant. So many good things! We have stayed here repeatedly and recommended to friends.
If Times Square is the heart of New York City, then the New York Marriott Marquis is sitting right in the front row with the best seat in the house! The location is absolutely incredible. Step outside the hotel and you are instantly surrounded by the bright lights, Broadway theaters, world-famous billboards, exciting street performers, restaurants, and the nonstop energy that makes Times Square unforgettable. It honestly feels like the city never presses the pause button, and somehow that is part of the magic. The hotel itself is spacious, modern, and beautifully maintained. The lobby creates a great first impression, the rooms are comfortable, and many offer breathtaking views that make it hard to close the curtains. Watching the city come alive during the day and sparkle at night is an experience all by itself. The staff were welcoming, professional, and helpful, making the stay feel smooth and enjoyable from check-in to check-out. I also loved how easy it was to walk to so many famous attractions without constantly needing transportation. My biggest workout during the trip was smiling in all the photos because there was something amazing around every corner! Whether you are visiting New York for sightseeing, business, or a Broadway adventure, this hotel is an outstanding place to stay and enjoy the excitement of the city. This review reflects my own experience. Every trip creates different memories, so enjoy your stay, explore Times Square, and make your own unforgettable New York adventure!
Excellent experience every time! I’ve stayed here five times because the staff is beyond friendly and accommodating. The pancakes at the restaurant were the most delicious even compared to local diners. The room is very clean and comfortable bed. The hotel is perfectly located to everything in Times Square. Can’t wait for our next visit!
Location location and location! I WOULD DEFINITELY RECOMMEND THIS HOTEL. you want to live in time square this is the best place to stay close to everything, easy access to subway, broadway theaters and many restaurants. For the size of a hotel rooms and all other area was really clean and well maintained. Didn’t have to interact with staff much but whatever constant we had was great. Revel and rye had good breakfast, cappuccino was great, staff was helpful there as well. We didn’t need to use parking but there was definitely parking we saw so many cars parked. They have revolving restaurant and bar on the 48th floor which I really enjoyed it at night time for winding down area. It was quiet and peaceful with the view of the city. Drinks were bit expensive but really good but it was worth it. And last but not least hotel gives you $40 dollars credit to use it every day to the view, revel and rye and broadway bar, they charge you but they give you credit back so make sure to use your $40. On a last day we found a place called perch behind the restaurant on 8th floor, outside patio with the time square view. If you don’t feel like going down state in that crowd but still want to enjoy the atmosphere this is the place to go, there was plenty of sitting available. I WOULD DEFINITELY RECOMMEND THIS HOTEL.
Only stayed here once, since it's on the pricey side, but god do I want to stay here again. Rooms were spacious and beautiful, the hotel is conveniently located (though I do hate Times Square, it is convenient to be close in order to see shows). And while we didn't order much in the way of room service, the housekeeper on our floor was so kind and understanding with our schedule. The people at the check-in were also incredibly nice when we got there early (from a 4AM flight), exhausted, and needing our room before it was ready. Lo and behold, it was ready early!
JGSTAY - Times Square
| Address | 765 8th Ave, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (917) 877-1001 |
I couldn’t have asked for a better experience. Excellent price, great location if you want to be in Midtown, friendly and helpful staff can all be found here.
A few FYIs (not complaints): 1) I had a queen bed room for my stay. Room is functional. Perfect for sleeping in and exploring during day. Not large enough for more than 2 adults. 2) No elevator. 3) Coffee and microwave available jn basement lounge. Refrigerator in room. 4) For being on such a busy street, the city noise was not at all bothersome. I barely noticed it. I could hear thesubway, but it honestly was very muted and sounded more like rumbling thunder.
Amazing stay here. Staff was great, room was perfect for what we needed, and location cannot be beat. First time at JG stay and was thrilled: great value, no elevator but not needed, and helpful staff. Plan to stay at their SoHo location next trip, thanks!!
Overall would not recommend this hotel. We encountered three separate employees at the desk and none were friendly. Being greeted must be a foreign concept because that never happened. Certain employees will absolutely not make any accommodations. While they do state there is no elevator and it is a potential five stair walk up, they do not mention how steep the stairs are. The bags are brought up initially by someone, which is very nice. If you want them brought down, it costs money. It also costs money to have them hold your bags after check out, which is unheard of in any more recognized hotel name. Just another way to get more money. I do not recommend this hotel at all, but especially if you have any special event to go to. There is only one mirror, which is in the bathroom and is mounted on the higher side. There is no vanity space. Lighting is poor in the bathroom. Toilet paper is the half ply very cheap uncomfortable stuff. Maybe the bigger rooms are different, but we had a smaller room and that was my experience. Their closet space was difficult to use because there is no space for any long hanging items. Bed is incredibly firm and pillows were lumpy. Noise is definitely an issue but that is a reflection of the location and not the hotel itself. The hotel itself was quiet. Housekeeping came around 9:00 ish AM the day of check out, which is completely inappropriate and just seemed like an attempt to hurry us up to leave. The bathroom is a wet bathroom concept so anything on the floor is soaked if you take a shower. The faucets were backwards in our room where cold was hot and hot was cold. I definitely questioned the cleanliness of the floors, especially in the bathroom. The grouting looks very dated and not the cleanest. The TV worked the first day but did not work the day of check out. I don't know if that was an accident or something done to encourage you to leave sooner rather than later. The individual mounted AC / heat unit worked well. Upon check out, the female clerk was more friendly than our initial interaction with her earlier. We chose this hotel for the location and price, but I definitely recommend staying somewhere else even if it is a little bit more money.
Exceptional place and great deal. Andrew, the manager, was incredibly helpful during my stay, despite my clumsiness at times. The only caveat is the lack of an elevator, but for the price and beauty and cleanliness of the rooms, one can't complain, especially considering the staff will help you with your bags if you're struggling. This was definitely the best place to spend my first days in New York.
I stayed here December 8th to December 11th, 2025. Wonderful value for the price. Room was very small, but it is New York City. Very comfortable bed. Nice bathroom. There is no elevator and no 1st floor rooms. Being close to Times Square was a big bonus. Staff was very friendly. Highly recommend.
Hilton Garden Inn New York/Times Square Central
| Address | 136 W 42nd St, New York, NY 10036 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 840-9600 |
Michelle at the front desk was the best part of my stay!!!
I got to the hotel very early, and she was so helpful and welcoming right away. Later, when I came back to check in, she went out of her way to find me a high-floor room overlooking Times Square, which I appreciated a lot. She did not have to do that, but it made the stay feel really special!!
Every time I interacted with her, she was kind, professional, and genuinely nice. I also noticed she was just as great with other guests, which says a lot.
The hotel itself was also really impressive. The location is surprisingly not super loud/busy, especially if you want to be near Times Square, and the room was comfortable, clean, and had a great view. I actually regret only booking one night!
I would definitely stay here again on future NYC trips. As for Michelle, give this woman her raise, bonus, and promotion!!!!!!
The room was tidy and well maintained. The size was reasonable, though not quite worth the price, which feels a bit high for the area. The hotel staff were friendly and quick to assist whenever needed. The location is excellent—just a short walk from Times Square. The room came equipped with a microwave, mini‑fridge, coffee maker, iron and ironing board, and a safe. The bed was firm and comfortable. There’s no complimentary breakfast, even at the rate charged. Overall, it’s a convenient base for exploring New York City.
One of my best ever check in experiences ever. I booked through a third-party but Maria at the desk was friendly and accommodating. There was an issue with the reservation (not their fault) and they had to do some additional stuff. While I waiting both Maria and her manager offered me a drink coupon to wait at the bar. I didn't need it and it was resolved quickly. I still got the drink and appatizer coupon. They made me feel like a VIP guest and considering it in a very busy tourist area, to maintain that level of service at the end of the day is remarkable. Gustavo at the bar makes a great Manhattan and the food was delicious. And the room was fine. Every Midtown hotel room is on the small side. My room and bathroom were spacious for a Midtown hotel. Would stay here again in a heartbeat.
I planned a trip for my daughter and I to New York and chose the Hilton Garden Inn via Internet. Upon the initial check-in, I was worried that this wasn’t the hotel for us due to the rooms being smaller than I had anticipated. However, we navigated through this trip with the coziness of the room, the hospitality of the staff was amazing my daughter and I had a wonderful stay at the Hilton Garden Inn Times Square. Hugs and kisses to Michelle and Maria for making our stay simply amazing. This was such a memorable trip for my daughter and meant so much to her. The staff was absolutely wonderful. I recommend this as a top rated hotel if you’re staying in New York. .
Really enjoyed my stay at this hotel because the staff was fantastic from the moment they checked you in to the moment you leave. Staff such as Michelle and Frank were not only polite but friendly, and would go out of their way to help meet your requests or assist in your asks.
The hotel's location was fantastic, within minutes' walk of several metro stations, and is of course, within walking distance to Times Square.
The only improvement i'd suggest is for the hot water to be heated more quickly. In the interim, just turn the showerhead on for a few minutes before take your bath.
Kudos to the team at Hilton Garden Inn Times Square Central!
Holiday Inn New York City - Times Square by IHG
| Address | 585 8th Ave, New York, NY 10018 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 473-6200 |
Stayed here for a recent business trip. Best part, ironically, was the friendliness of the front desk staff when they told me I was too early and that I can drop off my bag.
My room had issues with the safe, fridge leaking on the carpet and leaky toilet that is also very short.
Outside there are benches which would be nice except there are "local" ppl chillin' there drinking and smoking weed. Constantly. I guess it's bad enough that they have to post a security guard at all times.
I'm never staying here again.
I rarely leave negative hotel reviews, but this experience was disappointing. The issue was not simply that the shower was broken; it was how the situation was handled afterward.
After checking into my room, I discovered that the shower head was broken and would come off when touched. I contacted the front desk, and maintenance came to repair it. I was told it was ready to use.
When I tried to take a shower, I touched the shower head and got super glue on my hand from the repair. The glue was difficult to remove. I contacted the front desk again and asked to speak with the Manager on Duty. Instead, I was told to come downstairs to speak with the person in charge. I showed him the glue on my hand, but aside from saying sorry, no meaningful assistance was provided.
I then contacted IHG Customer Care because I felt I could no longer rely on the hotel to resolve the situation. While I was on the phone, IHG contacted the hotel, and I was told that someone would come to help remove the glue from my hand and either properly repair the shower or move me to another room.
No one came that night. As a result, I was unable to take a shower that evening.
The next morning, around 8:30 a.m., the hotel finally sent maintenance. The employee who came that morning was professional and properly fixed the shower.
Later that day, a Front Office Manager called me and summarized the situation essentially as a broken shower that had already been fixed. I was offered $50 in compensation. I explained my concerns to the hotel in writing and specifically asked that my email be forwarded to the General Manager. Unfortunately, I never received any response from hotel management, even after waiting approximately one month.
I eventually followed up with IHG again. The case was escalated and reviewed by Senior Case Managers at IHG Guest Relations. IHG ultimately provided 20,000 IHG One Rewards points, and I also received the $50 reimbursement through Expedia.
I appreciate IHG for ultimately reviewing the matter and providing a resolution. However, the compensation does not change my experience with the hotel itself.
Things can break in any hotel. What matters is how the hotel responds when something goes wrong. In this case, there were several opportunities to make things right, but unfortunately, most of them were missed.
I hope the hotel management takes this feedback seriously and improves both its maintenance procedures and guest service response.
I had a great stay at this hotel, but the main reason I’m giving it 5 stars is because of the shuttle driver, Bari.
He is truly an outstanding member of the team. Every time we needed a ride, he was there to help us. Even when we accidentally left something in the shuttle, he made sure it was returned to us. He is always smiling, kind, patient, and genuinely happy to help.
I’m sure many guests ask him for directions and information every day, but he always answers with a positive attitude and never makes anyone feel like a burden.
People like Bari make a hotel memorable. His professionalism, friendliness, and excellent customer service deserve recognition. Thank you, Bari, for making our stay so much more enjoyable. Holiday Inn Express is very lucky to have you on the team!
Terrible experience – the reviews do not reflect reality
This was honestly one of the worst hotel experiences we have ever had. This is absolutely not a 3-star hotel — in our opinion, it feels more like a hostel.
The reviews and ratings for this hotel do not reflect the reality we experienced. After staying here, we genuinely cannot understand how the hotel has such positive reviews. It makes us question whether some of the reviews are genuine.
The area around the hotel was also very unpleasant and made us feel unsafe, especially as we were travelling with a baby. There were many people smoking weed directly outside the building, and we did not feel comfortable or safe with our child in this environment.
The reality is completely different from what the reviews suggest. This was a terrible experience for us, and we strongly regret choosing this hotel.
I absolutely do not recommend this hotel, especially for families with babies or young children.
Positives: proximity to Times Square is really good, room was clean and nice, they offer to keep your luggage after checkout so you can continue to explore if you want, front desk was quick and friendly, parking was conveniently around the corner.
Negatives: there’s a large patio/seating area out front that was consistently filled with unsavory characters smoking/hanging around so you have to walk past them to enter/exit the hotel which made me and my friend uncomfortable, the room never got below 72 degrees even though we’re set it to 66 and the hallways were so unbelievable stuffy, hot, and humid combined with the wait for the elevator is CRAZY and it makes no sense they only have 2 elevators for 20+ floors,
Hampton Inn Manhattan/Times Square Central
| Address | 220 W 41st St, New York, NY 10036 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 221-1188 |
We had a wonderful stay and the front desk, security and everyone we encountered were exceptional. The rooms were small, but clean and comfortable for our family of 4. Shout out to Brian at the front desk for the many recommendations and help with navigating the public transportation. Although the location seemed a bit alley like, it was great to get around and access all of the great spots Manhattan had to offer. Only suggestion would be to get to breakfast prior to 830am, it gets busy the closer you get to 9am.
My son and I stayed here for Fanatics fest. It was our first time in NYC and we didn’t know what to expect. First off, the staff was great. Everyone we interacted with was kind, helpful, attentive, and polite. Big shout out to the bell man, Eddie, who took great care of our luggage and helped us secure a car for the trip back to the airport. He was amazing. The room was clean upon arrival. Obviously NYC hotels are going to be smaller than what I’m used to because of how the city is built and structured but that was fine. We were out all day so the room did what was needed. It was clean and organized. We got a city view room and loved it! Great view!! The breakfast had an egg, meat, and potato option each day with muffins, fruit, and waffles as well. Huge help and money saver there! Awesome location close to some great food spots, Times Square and Subway stations. Off a quiet street as well so didn’t feel as chaotic around it as other streets. Amazing value and would for sure stay there again.
Really nice hotel. We had a great experience from start to finish. Miriam at the front office who checked us in, Clifton on the door who was always very welcoming and Roberta who cleaned our room. Everyone was super friendly, kind and helpful. We got some great recommendation for local foods and restaurants. The breakfast had a wide selection from cold and hot. I especially enjoyed the waffles. Nice tea and coffee station available all day in the lobby. The bed was incredibly comfy, we slept great. Highly recommend this hotel.
Being a first time visitor to Newyork i really enjoyed the stay here. The service was amazing and the location is absolutely perfect for visiting near by places and restaurants. Breakfast is a reasonable spread and nothing to complain about. I would suggest this hotel to anyone for sure. Staffs were much accommodating and friendly. Best place to stay with family. The only disappointment is waiting time for lift but that is a real problem only during peak time ( may be around 10am)
Overall an okay experience with some notable issues. The rooms are dated but clean, and if you're on a higher floor, be prepared to wait longer for elevators. The lobby and floors were also clean, and the staff throughout was very friendly.
Breakfast has a good variety of options, but vegetarian choices are very limited and there's nothing vegan even the waffle batter contains eggs, so keep that in mind if you have dietary restrictions. The breakfast seating area is also quite small and gets really crowded, which felt like it could be a safety issue at times.
On the maintenance side, we ran into several problems: a broken desk (I could easily have gotten hurt on it), no hot water in the shower, a hanging drainage stopper in the tub, and a broken toilet paper holder that never got fixed despite reporting it. When we flagged these issues, the manager did take immediate action and offered to move us to another room but the alternative was on a lower floor with a much worse view, so we chose to stay put.
One tip: if you want an unobstructed view, ask for a room on the 26th or 27th floor or higher. The rooftop is also a nice feature.
Brian at the front desk was great and genuinely helpful throughout our stay.
Given the maintenance issues and limited food options for those with dietary restrictions, there's definitely room for improvement, but the location, cleanliness, friendly staff, and rooftop are all pluses.
Hilton New York Times Square
| Address | 234 W 42nd St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 913-9488 |
We had a great stay here. Although only one night, it was perfectly located in Times Square. It was easy to get to public transit, restaurants, and activities. Even with the hotel being in the middle of Time Square, the hotel felt safe with plenty of securlty. We enjoyed the sklyline view from our window. The room was clean and good size, especially for New York standards. Food was a little pricier, but to be expected in the city. I would definitely visit again.
We had a very pleasant 5 day stay at the hilton! We booked a corner room city view and can share 4202 has the most amazing views of the 360 Manhattan city line. As a first time visitor to NYC, it was perfect. Housekeeping was attentive throughout the stay. The market and bar/restaurant downstairs in the lobby is on the pricer side for the quality of drinks and food available. I’ve read a few reviews that it can be loud - but can share that floor 42 was very quiet.
I got a corner room which was palatial in space compared to most NYC hotel rooms. Honestly bigger than most apartments in Manhattan.
If you want TSQ, Javits, or need access to the Times Center this is your spot. I don’t normally stay in TSQ if I don’t have too but I needed to get to the Times Center early in the morning so it made sense.
Pricing is good. Lobby is nice. It’s a good buy.
GREAT EXPERIENCE & UNUSUALLY QUIET FOR TIMES SQUARE
I’ve been a Hilton Honors member for a while now with mixed experiences, but this hotel was honestly one of the good one, I’ve stayed at. I was here for a business trip and was thoroughly impressed.
Despite being right in the heart of Times Square where everything is within walking distance and having previously stayed at other nearby properties like the Hilton Garden Inn Times Square South/Central and DoubleTree Times Square, this hotel was surprisingly quiet, a rare find in NYC where you usually hear police and ambulance sirens all night.
I stayed on the 25th floor, and the room was very spacious for New York standards, with a large, comfortable bed. The front desk staff greeted me with complimentary water bottles at check-in, and daily housekeeping kept everything spotless. Outside of a few tiny details that are easy to ignore in the city, everything was top-notch.
Highly recommended
My family and I recently stayed at the Hilton New York Times Square during our trip to New York City and had a great experience.
The location is hard to beat. It was within walking distance of so many attractions and was literally right next to the Aladdin theater, which made it incredibly convenient for our family. While the rooms could use a little updating, they were clean, comfortable, and worked well for our stay.
What really stood out happened on our way home. While at the airport waiting for our flight, we realized we had accidentally left our passports and a pair of sunglasses locked in the room safe. By that point it was too late to return to the hotel, and we were understandably concerned.
The Security Department was absolutely outstanding. They quickly located our belongings, kept us informed throughout the process, and helped coordinate their safe return to us after we had already returned home. What could have turned into a very stressful situation was handled with professionalism, honesty, and genuine care.
A sincere thank you to the Security Department and everyone involved. Great customer service is easy to appreciate, but finding a team you can truly trust is even more valuable. We would happily stay here again on a future trip to New York.
Paramount Times Square - A Generator Hotel
| Address | 235 W 46th St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 764-5500 |
This hotel is more suited for a three-star rating. However, its location and accessibility to numerous train stations are commendable. It’s relatively quiet, though the elevators are quite slow. I understand that it’s a large hotel situated in the heart of Times Square, so it’s practically in the middle of the action. If you’re a tourist, the location is unbeatable. If you’re not really into crowds, this hotel’s location (outside of hotel) is extremely crowded at all times of the day. Mainly, if this is your first time in New York, I can recommend this hotel.
The bathrooms are definitely not in the best condition. The shower water takes about 10 minutes to heat up, and the water pressure in both the shower and sink is poor. There’s a flatscreen TV, no refrigerators in the rooms, just a safe and a small wardrobe. The bathrooms also lack washcloths and any special amenities or toiletries. It’s a very basic setup, but it provides a safe place to sleep and connects you to Times Square.
The lobby seems to be quite popular, and there’s also a bar or restaurant connected to the hotel.
Had such a wonderful time and such a great stay! The lobby is stunning in the room served its purpose perfectly. It’s a one minute walk from Times Square which is really convenient. And the front desk ladies were a joy!! we ended up making a great relationship with Whitney and Janet, they treated us like family which really stood out and made the experience so memorable!!! Would 100% go back.
Really great location & entrance / lobby of hotel look nice.
However, the extra facilities fee they take additionally to room cost without previous information seems like a scam to me.
The room & bathroom where small (as to be expected) but also not too clean. The water pressure in the bathroom was much too low to have a good shower.
The drinking water machine was broken.
Probably one of the worst hotels I've ever seen at. Rooms are very small telephone did not work to make a call to reception desk. TV was broken with no reception. They don't give you bars of soap they have pump body wash but no washcloths in room. For the 19 floors that they have there is one ice machine on the 4th floor which doesn't work. The reception desk is no help and doesn't want to be bothered with anything. I will post a video of our air conditioner in our room making enormous amount of noise all night so couldn't sleep. Walls have patches and ceiling has sheetrock falling down. The shower does not get hot at all and the water pressure is horrible. The bathroom was like a bathroom out of a prison. I absolutely don't recommend going to this hotel. I paid over $700 a night for two nights and I stayed at nicer hotels that were under $100 per night
The location of the hotel was perfect and definitely one of its biggest positives. The downstairs lobby area was also clean and well presented.
Unfortunately, the room itself was disappointing. The bathroom was unclean and very run down, and the bedroom was small, dated and in need of refurbishment. Most concerning was finding toenail clippings at the side of my bed, which I only noticed on the last day of our stay. This really made me question how thoroughly the room had been cleaned before we arrived.
The rooms also look very different from the pictures shown online when booking and are much more outdated in person. While the location is excellent, I personally wouldn’t stay here again unless upgrading to a larger, more modern room. However, from what I saw, the hotel rooms in general seem to be in need of an update.
It’s a shame because with some refurbishment and much better attention to cleanliness, this could be a great hotel given its fantastic location.
414 Hotel New York Times Square
| Address | 414 W 46th St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 777-6492 |
I chose this hotel because of its location, but unfortunately the experience was very disappointing. Before arriving, I requested an early check-in and never received a response. I understand that early check-in depends on availability, but a simple reply would have been appreciated.
The room had serious cleanliness issues. We found a cockroach above the bed immediately after entering, another one later that night in the bathroom, and dirty clothes left in the drawers by previous guests. When we reported the first cockroach, the front desk told us they couldn't help until the next shift started. Since no immediate solution was offered, we had to deal with it ourselves.
This hotel was not inexpensive, and I expected much better cleanliness and customer service. I cannot recommend staying here until these issues are properly addressed.
I’ll echo what many are saying of this property… the walls are shabby and everything is quite worn. The photographs are incredibly misleading. There is a Roku remote, but no Roku for the television. The mini fridge hasn’t been cleaned in quite some time. There are two small things of conditioner but no shampoo in the bathroom. There is a bath mat, a hand towel, and a washcloth but no bath towels.
Truly, the effort that went into making this room inhospitable exceeded that of providing the standard amenities of a hotel room!
The staff is friendly and location is awesome, near the metro station, Times Square and lots of restaurants.
The room was clean, the shower was definitely not, it was super moldy.
The bed was very uncomfortable and the noise from the other rooms was super annoying, you can listen everything. Plus the rooms and building doors shut so loud they wake you up every time.
The A/C didn't work well, and made lots of sounds that wake you up.
For the price, in my opinion, is not worth it, but if you prefer location and food it will be great.
This was by far the worst hotel I’ve ever stayed in. Paying $200 for a room right next to the lobby was extremely disappointing—I couldn’t sleep at all because of the noise.
The cleanliness was also unacceptable. There was hair still stuck to the shower wall, the pillows had stains on them.
There wasn’t a single power outlet in the bathroom, no hair dryer.
I would not recommend staying here.
The location is great and the front staff is friendly, but that is it. Please note that if you are older and/or cannot walk up stairs, this place does not have an elevator. Check-in time was 3pm, I arrived at 4:30 from the airport…and the room was still not ready? The room smelled clean upon arrival, but the floors were actually not clean. The sheets were clearly dirty and stained, they made me itchy every single night and I would wake up with bites. I asked the front desk twice to ask housekeeping to leave me an iron, extra towels, and to kindly clean the floor. They left me ONE towel even though they had only left me 2 in the first place, the same dirty floor mat/towel for the bathroom but folded, made the bed, and took out the trash; but did not clean the floor or leave me an iron. The extra towel they left was the same texture as an old cleaning towel. They also did not enter the room the rest of the week because I still had no iron, no trash taken out, no bed made, nothing clean. Was so excited about my stay, but left with bites and questioning if there are news bugs, lice, or some other bugs in the sheet instead.
Margaritaville Resort Times Square
| Address | 560 Fashion Ave, New York, NY 10018 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 221-3007 |
Currently staying here. Were booked into Virgin nearby but then found out like many nyc hotels, the swimming pool closes to kids at midday.
This place is awesome though from the outside you'd never know it. Brilliant food and drinks and the pool is great too.
Beds are super comfy. And yes the rooms are small but it's nyc and it's pretty normal.
26th floor is super quiet so if you're with family or need peace, it's a good floor to be on.
Highly recommended and close to just about everything 👌
We had another fantastic stay at Margaritaville near Times Square! This was our second stay here, and if anything, we were even more impressed this time.
We were able to check in early for a small additional fee, which was perfect as it meant we could head straight out and start exploring the city.
All the staff were incredibly friendly and helpful, from the front desk to the bartenders and housekeeping team. Our room was lovely, with a beautiful view from the 8th floor, plenty of space for our luggage, and a spacious bathroom with a large shower. Housekeeping left two bottles of water in the room every day. We also had a well-functioning refrigerator, a safe, and a TV with the option to cast from our phones.
The pool on the 6th floor was usually quite busy, but there were always seats available. The bar service was fast and efficient, and the drinks were excellent!
After checking out, the hotel kindly stored our luggage while we went out to explore the city before our flight. They also helped arrange transportation to the airport at a very reasonable price. We were picked up by an efficient driver right outside the hotel, and one of the friendly staff members even helped us with our luggage.
Overall, this is a fantastic hotel with excellent service and great facilities. It may cost a little more than some other hotels, but you are staying right next to Times Square!
We will definitely be back the next time we visit New York and highly recommend Margaritaville to anyone visiting the city!
My husband and I stayed three nights in a King Suite at Margaritaville and overall had a great stay.
When we checked in, Will was working the front desk, and he was truly a ray of sunshine. It was around 1:30 a.m., and despite the late hour, he greeted us with a genuine smile, positive energy, and exceptional hospitality. He was friendly, professional, engaging, and made us feel welcomed from the moment we walked through the doors. He provided the kind of warm, personalized service you would expect from a top-tier luxury hotel. Will set the tone for a wonderful stay.
Our room was very nice, clean, comfortable, and well-maintained. The location was another huge plus—it’s centrally located and convenient to everything we wanted to do.
The breakfast bagel sandwich was absolutely delicious. I enjoyed it so much that I ordered it every morning during our stay!
There were a few areas that could be improved. I wasn’t a fan of having to stop by the lobby each morning to pick up breakfast vouchers. The automatic 20% gratuity also felt a bit excessive since the service wasn’t always as attentive as I would have expected. The pool deck was somewhat small, and some of the lounge chairs could have used a better cleaning. I also wish guests were allowed to bring outside food into the pool area.
Overall, we had a very enjoyable stay, and the excellent customer service—especially from Will—was a highlight of our trip.
Rooms are small but the location is perfect if you want to walk around the city and site see. The pool is really convenient but does get packed quick. My experience was going great UNTIL…
I DO NOT recommend the rooftop bar, “5 o clock somewhere”. I came to the city to celebrate 2 friends birthdays and our plan was to celebrate Friday night at the rooftop bar. Only 2 of us were staying at the hotel so we were at our table waiting for the rest of our group ( 2 more) to come. We opened a tab and got a drink. While we waited (around 20 mins) the server came over SIX times to tell us that we need to start ordering more or move to the bar area because other guest would like to sit outside and plan to spend more money. I informed him that we are waiting for 2 others and once they came I planned to do dinner and bottle service. Well, he told me he gets paid off guest spending money and he turned a party away that was ready to buy the bottles. Mind you, we had a tab open, was actively drinking, there was no minimum spends, and the inside was empty. My other 2 friends were on their way up in the elevator when this happened but we didn’t appreciate the service so we decided to leave. The server followed us out and snottly said “well tell your friend happy birthday”. Very distasteful! Would NOT return to that bar.
Our one week stay at the Margaritaville Resort Hotel in the heart of Times Square was wonderful from start to finish. The hotel truly delivered a resort style experience in the middle of New York City.
Our room was beautiful, featuring a comfortable king size bed and a lovely pool facing view. The amenities were excellent, including a fully equipped 24 hour fitness center and a pool that was open for 12 hours each day. The pool is slightly heated, which was perfect even in the summer heat.
The dining options were great. The LandShark Grill & Bar overlooks the pool, creating a relaxing atmosphere. There's also a beautiful second floor restaurant with a Statue of Liberty centerpiece that looks especially stunning in the evening. The rooftop bar on the 31st floor was a highlight of our stay, offering spectacular views of Hudson Yards, the Empire State Building, and the iconic Times Square Ball.
Housekeeping did an excellent job each day, keeping our room fresh and spotless. The front desk staff was amazing and made our early Monday check in completely seamless. Everyone we encountered was friendly and welcoming.
The location couldn't have been better. Situated right on Fashion Avenue, we were in the heart of Times Square, with Bryant Park just one avenue away. It was the perfect base for exploring the city.
Overall, we had a fantastic stay and would gladly return. If you're looking for a hotel that combines resort style amenities with an unbeatable Midtown Manhattan location, Margaritaville Resort Times Square is an excellent choice.
The Westin New York at Times Square
| Address | 270 W 43rd St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 201-2700 |
This hotel is absolutely amazing! The staff was welcoming, professional, and attentive throughout our stay. The rooms were very clean, comfortable, and well-maintained, and the views were incredible. Its location is another major highlight — just a block away from Times Square and within walking distance of countless attractions, restaurants, and shops.
The housekeeping staff did an excellent job thoroughly cleaning the room each day while still being respectful of our personal belongings, which was greatly appreciated.
The only downside was the lack of a mini fridge and microwave in the room, which would have made the stay even more convenient. Overall, this is a fantastic hotel with excellent service and an unbeatable location.
For the US Open. A great location as its around the corner from subway station to catch no7 to USTA Tennis Center. The lobby is large with many sitting areas. The US Open decorations were perfect! We had a skyline view room and it was great. Rooms were very clean and nicely appointed. Could use a little bit of an upgrade especially to add some charging ports and outlets. It's very close to Times Square for those who want to be that close. Many great local eateries are close by.
Very functional hotel, great location and that’s where it stops. Forgettable breakfast, even though status gives me breakfast. I prefer a breakfast sandwich from across the street at Chic-fil-a. And one of the best Tacos at Los Tacos- be ready for a line, but worth a short wait. And if you are a coffee snob, on 44th, is St.kilda - amongst the best coffee NYC has to offer
As someone who frequently travels I would not recommend staying here. Overall I am very disappointed. Upon arrival my room was not cleaned to the expectation I had for the price of the room I paid. There was women hair still in my bed and in the shower. I'm a male with a low taper fade so I know it wasn't my hair. There was also blood stains on the pillow cases. I communicated with the front desk the issue and instead of giving me a new room they said that the "cleaning lady would come by and clean the current room". Upon arrival the cleaning service lady had a terrible attitude. She seemed as if she didn't want to retouch up a room that was not cleaned thoroughly let alone even step in the room as if she was the queen on England. She made me feel as if I was beneath her. I thought that was what the cleaning service was paid to do but I guess I was wrong. She handed me sheets, and I was forced to clean a room I paid for. I also had to clean the restroom to make the room feel somewhat sanitary. Overall I am extremely disappointed and will not be staying here ever again any time I visit New York!!! LISTEN!!! If you want the same experience I had stay here and waste your money. If you want a better experience for the same price go stay at the Marriott Marquis a block over!!! P.S> I WOULDN'T BOOK HERE IF IT WAS THE LAST ROOM IN TOWN!!!
As a Marriott Platinum Elite member, I have stayed at many Marriott properties over the years, which is why this experience at The Westin was especially disappointing.
When I arrived, I told the security staff I was there to see a friend staying at the hotel. I was instructed to wait to the side. About five minutes later, a staff member named Peter Romans suddenly told me I had to wait outside, even though I was sitting exactly where I had been instructed to wait. His tone was aggressive and came across as unnecessarily judgmental.
When I questioned why I was being treated this way and asked for his name, he then called the manager. Instead of first hearing my side, the manager repeated Peter Romans’ claim that I had refused to provide my friend’s name, which was simply not true. Then provided my friend’s name, and the issue was instantly resolved.
What concerns me most is not the misunderstanding itself, but how it was handled. I felt unfairly singled out, and neither Peter Romans nor the manager made any effort to address my concerns or acknowledge how the situation had been handled. I hope The Westin’s management reviews the security footage and speaks with the employees involved so future guests and visitors are treated with professionalism, consistency, and respect. This experience fell well below the standard I have come to expect from Marriott.
Sheraton New York Times Square Hotel
| Address | 811 7th Avenue, W 53rd St, New York, NY 10019 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 581-1000 |
I had a very enjoyable long stay at the Sheraton Times Square. While the rooms could benefit from some updating, the hotel’s excellent location and, most importantly, its outstanding staff make a real difference.
I would especially like to recognize Kendra, Said, Tulu, and Rodriguez. Kendra was exceptionally professional, attentive, and accommodating throughout my stay. Said, the F&B Manager, was equally welcoming and always made sure guests were well taken care of. Tulu and Rodriguez at the Library Bar were wonderful, friendly, attentive, and consistently provided excellent service.
These four individuals truly represent hospitality at its best and are a great asset to the Sheraton. Their warmth and professionalism made my stay memorable and are a major reason I would happily return.
This Sheraton was an absolute disappointment.
The check-in experience was relatively smooth thanks to my Marriott Bonvoy Elite status, but unfortunately, that was about the only positive part of the stay.
The $35 destination fee is ridiculous. You receive a $30 daily food and beverage credit, which results in long lines at the bar every morning and late at night as guests scramble to use the credit on extremely overpriced food and drinks. To make matters worse, the bar staff were incredibly rude and made the experience even more unpleasant.
The room itself was small and, more importantly, filthy. The toilet did not flush properly, the body wash dispenser was completely empty, and when I requested a refill, they delivered shampoo instead of body wash. The windows also did not close or seal properly, so the room was surprisingly loud despite being on the 32nd floor.
For a Sheraton property in New York City, the overall condition of the room and level of service were completely unacceptable. Between the cleanliness issues, maintenance problems, overpriced destination fee, and rude service, I would absolutely not recommend staying here.
There are plenty of hotels in NYC. Please choose another one. I will also be filing a formal complaint with Marriott International regarding this stay
First of all this hotel is in a perfect location. I arrived at around 3:30 PM and the front desk was accommodating and friendly, and I went right to my room. The bed was absolutely the most comfortable bed. I’ve slept in. Like others have said it’s somewhat dated, but it didn’t affect my stay. When I asked for more regular coffee because I drink a lot of coffee, the man brought me up a bag full of coffee, which was great. There is a long line for breakfast, but it really goes quickly. Breakfast had a good variety was very substantial. I found the water pressure in the shower was just fantastic. This hotel is very busy at times so be prepared for big crowds in the lobby and other times there was nobody in the lobby. I guess it depends upon the tour groups and Airlines. next time I’m in New York. I will definitely return. having not been to New York City in a year or two I felt very safe.
Having read previous reviews of this hotel I was a bit apprehensive about our stay. However our stay was absolutely fine. We had no issues with check in/out or using the elevators. We arrived at 3pm and checked in straight away with no queue at all. Room was clean with comfy bed. The hotel probably does need some TLC. Rooms are a bit dated and showers could use an upgrade. There was also signs of wear in corridors and elevator areas. But we had a perfectly acceptable and comfortable stay. Hotel was in a great location for subway (especially coming in/out from JFK with E line right on the corner), central park and other tourist attractions. Its no more than a 3 star hotel and its incredibly busy with over 1700 rooms so be prepared for that, this isnt a quiet place. Staff were also friendly and helpful. Managed to grab a hot drink and a bite each morning from their starbucks using the $35 per day allowance (would be good to add a few more cashiers at peak time). Would probably stay here again if we were visiting for leisure again and got a good rate. If you are looking for luxury then maybe this isnt the place for you but as a good base to sleep/wash and explore NYC then dont panic as its more than adequate.
DO NOT waste your money at this Marriott property. My so called upgrade to superior room ( being platinum elite) is a joke.
If you are more than 120lb then there is NO way you could share the bed with anyone. It's a twin XL size bed for a $400+ per night room. Bathroom was missing the basics of shower gel bottles which should be standard for Marriott. Instead they gave me small bottles of toiletries with cream sachet.
Absolutely ridiculous. Chat service line does not work so you have to go down and wait in line to reach anyone. We are going to checkout early to go to Hilton across the street.
Being a status holder with marriot is absolutely useless.. as this is my second experience in a row.
Royalton New York
| Address | 44 W 44th St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Phone | (212) 869-4400 |
Every staff member was great. We really enjoyed our time there. If you’re looking for a great location, kind staff, clean beds and bathrooms and a good size room this is it. If you want every modern convenience, breakfast or a bar on site and no stain on carpet or couch this would not be the right place. The things that matter are perfect.
They let us check in early and heald are bags while we enjoyed ourselves after check time
I would 100% go again
Rooms are large for manhattan, and we stayed in one of the smaller ones
Remember this building was built in the 1800’s so elevators are small, unique architecture
Great place to stay when visiting the Big Apple!
The location is right next to Times Square & Broadway. When walking in you can tell the building has a great history. The lobby and our room on the 14Th floor feels elegant and posh. This hotel is a 4 Star according to their advertising.
The check-in was easy and painless. We were given 2 complimentary bottles of water. We parked our rental right next door.
The Royalton is a Clean & modern hotel in Midtown.
Excellent all around! Jackie was a wonderful receptionist, who offered us cold water upon arrival and was so sweet welcoming us. The room was extremely clean, and its location in midtown was perfect. The room was a little small, but still perfectly sized for my wife and I. I found this hotel to be very affordable, and will certainly look to stay here again if I am in the same area any time soon. 5 stars!
We read reviews and were uneasy about staying. We were welcomed by Maria. She was super friendly, nice and got us checked in quickly. She also offered us 2 bottles of water for the riom.The room was clean, spacious and modern. It was the most comfortable bed i have ever slept in. The room was basic w a small view of NYC as we had asked for.
Greatful we didn't miss out on this Hotel had we based our decision on reviews! Thank you , Royalton and staff for an AMAZING STAY!!!
The hotel is in the heart of times Square. This is literally close to everything and the rooms are super cute. More importantly the front desk is friendly and amenable. The manager, Isiah bey, went above and beyond and is appreciated
Originally I booked through a third party, next time I will book direct and I think you should too
Millennium Hotel Broadway Times Square
| Address | 145 W 44th St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Phone | (212) 768-4400 |
We had an enjoyable stay at Millennium Broadway Times Square. The highlight was definitely the view from our room, we were pleasantly surprised to have a beautiful view of the Empire State Building. During the day, it was a great sight, but at night it became even more magical when the building lit up. We also discovered that the view from the other side of our window was even better at night, making our stay even more memorable.
The hotel lobby always smelled fresh and inviting, creating a great first impression. Despite the hotel being busy, the elevators were fast and efficient, so we never had to wait long. The bed and pillows were very comfortable, making it easy to relax after a full day of exploring New York City.
On the downside, our room didn't have a refrigerator or microwave, which would have been convenient for storing leftovers or reheating food. We learned that a microwave is available upon request, but having one in the room would have been even more convenient. The toilet also wasn't flushing properly on our first day, although it was fixed afterward. When I called the front desk using the room phone, the connection was so poor that the staff couldn't hear me, so I had to call the reception using my mobile phone instead. Lastly, the Wi-Fi was unreliable and much slower than expected.
Overall, we had a pleasant stay thanks to the excellent location, comfortable room, inviting lobby, and amazing views. With a few improvements to the room amenities, maintenance, and internet service, this hotel would easily deserve five stars.
The staff were nice and accommodating from the moment you enter the doors, however the room we stayed in was not very nice. There was no mini fridge, even though there was a space specified for one, the bathroom tub was dinghy and stained…the toilet seat also has stains on it. The rooms definitely need some updating. The elevator wait could also be a nightmare when using them at certain times of the morning /night.
But I will reiterate that the staff were amazing and helped to make our trip feel more enjoyable!
I would not recommend the Millennium Broadway Hotel. During my stay, I found a bug on my bed. The staff told me it was not a bed bug, and the manager moved me to another room, but I felt the situation was not handled appropriately. Considering the cost of staying at this hotel, I believe some form of compensation, such as a discounted night or a room upgrade, would have been reasonable.
Unfortunately, the replacement room had its own problems. The air conditioning was not working, even though it was around 90 degrees outside, making the room very uncomfortable. I also found another bug in the bathroom. Instead of acknowledging the inconvenience, I felt that management minimized my concerns and simply moved me without making any additional effort to make things right.
For the price you pay, I expected a much higher standard of cleanliness, comfort, and customer service. Between the bug on my bed, the lack of air conditioning during extremely hot weather, another bug in the bathroom, and the lack of meaningful resolution from management, I cannot recommend staying at the Millennium Broadway Hote
Very disappointing and not what was advertised. Paid extra for no view, rooms were dated and broken, staff were super rude and was not at all what was advertised.
We booked and paid extra for the “ball drop view” (more expensive than the high floor rooms) only to be put on a very low floor with hardly any view at all.
We went and spoke to a staff member Simon who was so lovely and accommodating and honestly was the best part of our stay. He really made up for what was otherwise a bad experience. He was very helpful and immediately moved us to a much higher floor with a better view. (Still nothing amazing considering how much they advertise for having the best views in Times Square) but it was much better.
The rooms were very dated and old. The shower hardly worked, the cupboard doors were missing in the second room and there was no coffee maker as advertised either. The elevators were a bit dodgy constantly squeaking and making banging noises which was scary but not a big deal! I think they really tried to advertise this hotel as “old school traditional charm” when it really lacks that and just needs an update!
We also had a really awful experience with the bell hop staff and trying to get our luggage stored. We stood in line for 45 minutes to have our luggage stored after checking out and the staff here were rude and abrasive. When we returned to collect we assumed the line would have died down as it was no longer “check out time” however there was still quite a wait. It got to the point where we were going to miss our train to the airport so I politely asked the bell hop if I could jump in and quickly pick up our bags! I even asked the people in front if they minded and they said it was fine. However the staff member was so rude telling me that it’s my fault I didn’t plan to leave more time for collection and I was being extremely rude as it was unfair to the other people waiting etc. honestly it ruined my day, I hate confrontation and after going about it in the best and nicest way possible, having him be that rude was an awful experience and left a terrible taste in my mouth about my stay.
Rest assured we will not be back. And I highly recommend looking at other hotels in this area. Thank you to Simon for making this stay bearable and being so kind.
Overall, this is a terrific hotel for its location. Rooms are fine. Staff is good. And the prices aren't ridiculous. Only downside is the WiFi. Dial up is faster. But all in all, we'll be back if we come up to NYC again.
Hotel Edison
| Address | 228 W 47th St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Phone | (212) 840-5000 |
I’m writing a comment on the behalf of my parents who stayed in your hotel this week. My parents do not speak English and at first they were very well treated until the end of the stay. They needed help to understand where the shuttle will pick them up, as they should have been picked up from the hotel. My mum was begging the front desk to take the call she was on, as she could not understand properly. The person Marco, Spanish and French speaking, who literally told them he will not help them if they don’t ask him to call a taxi. How dare you? How could you make people that uncomfortable, and thanks to the security guard who spoke French they had been helped after 15 min of stress. They tried to do everything in English with the little they have, can you understand that not everyone have the possibility to learn or to be taught English. They had a very great stay and they loved it, it has been wonderful but the last event is just awful. Treating people like that ?? you should be ashamed of yourself. Someone is asking you for help, you are at the front desk, they are clients. I will not recommend this hotel if nothing is addressed to that person.
Omg we love staying here! This is our go to hotel every time we stay in the city. The location is genius. Close to all the shows and subway stops and a nice walk to Central Park. This is such a classic beautiful hotel that is beautifully kept up to maintain its integrity. We appreciate the comfortable beds and quiet rooms & workout room! We are in love with the Friedman’s restaurant attached with the best diner coffee ever and delicious breakfasts! Try the cheese blintzes & french toast & granola TDF and very kind wait staff. Also love the amazing staff at the hotel! Shout outs to Scott & Danny and Marcos.
We loved our stay, from the moment we stepped to the desk to check in to the moment we checked out, everything was top notch! Jenn at the front desk was amazing and went over and above to make sure we had the best room and service possible, she was so informative, friendly and accommodating and her amazing service was so much appreciated! The lobby staff are very friendly and make sure to ask for proof of room key when you enter the elevator area, as well as helped us with the best option to return to the Newark Airport. The room was extremely comfortable and cleaned every day. All the restaurants served delicious food and the breakfast vouchers were fantastic. We had a great time when we visited the Rum Bar as well. The location was perfect for getting around to the different areas and attractions we wanted to see. I would 100% recommend this hotel and would stay there again if we take another trip to NYC.
I stayed at this hotel for three nights, from July 6th to July 9th, and I must say there are many positives. First and foremost, the location is unbeatable, just 10 meters from Times Square. The room was beautiful and spacious, equipped with a safe, and the bathroom was clean and well-maintained. The lobby is huge, which easily handles large groups of people. I also appreciated the lightning-fast elevators and the excellent security measures in place when entering and exiting the building. The breakfast was very good, and the staff at the bar were fantastic—it was great hearing them sing in the evenings. The price point is fair for the area.
However, there were a few negative aspects that—while manageable—really should have been handled better:
- Check-in experience: My partner and I both work in the hospitality industry, and I have never experienced such a poor check-in. We were simply handed our documents and the key to room 802, and that was it. We had to be the ones to ask about check-out times, how breakfast worked, and general information about the hotel.
- Luggage storage: We were told we could leave our luggage, but they failed to mention that the service was cash-only. It would have been professional to disclose this in advance. Instead, we were forced to go to an ATM to withdraw cash (with a $20 minimum) and ended up paying unnecessary withdrawal fees.
- Amenities: I find the lack of a minibar in a 4-star hotel to be unacceptable.
Overall, thank you for the service provided. It is a shame because, without these issues, this would have easily been a 5-star review.
Andrea M.
Excellent location, but a very disappointing experience due to noise and poor customer service
I booked and prepaid the room through Booking.com and clearly indicated that I am extremely sensitive to noise. I requested a quiet room, preferably on a high floor and facing the courtyard, away from elevators, ice machines and service areas. I arrived at around 11:00 a.m., repeated my request at reception, and was told that it would be taken into account.
When I returned to check in at 5:00 p.m., however, I was given a room directly above a very noisy ventilation system. I politely asked whether it might be possible to move to a quieter room. Unfortunately, the manager and his colleague responded in a confrontational, dismissive and disrespectful manner. I was told that rooms could not be reserved in advance and that I should go to another hotel.
I fully understand that special requests cannot always be guaranteed, particularly when a hotel is fully booked. However, a simple acknowledgement, apology and willingness to explore an alternative (perhaps even for the following night) would have completely changed the experience. Instead, the interaction made me feel that my comfort and concerns were of no importance. Later on, the employee checking room cards near the elevators was also unnecessarily aggressive.
Fortunately, Marisela assisted us the following day and was exemplary: attentive, courteous, understanding and genuinely helpful. She deserves recognition and showed exactly what good customer service should look like.
The hotel is very well located, the bed was comfortable, the towels were clean, and the housekeeping team did a good job. However, the room itself felt dated. The bedside lamps were either not working or provided almost no light, the window could not be opened, and the shower design caused water to spread across the bathroom floor. The water pressure and temperature were good, but the courtyard ventilation was far too noisy.
A hotel is not only a room, it is the entire experience. Unfortunately, despite the excellent location and good housekeeping, the noise and especially the way the situation was handled made this a highly disappointing stay.
Fairfield by Marriott New York Manhattan Times Square
| Address | 330 W 40th St, New York, NY 10018 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 967-9494 |
I booked this for my wife and daughter to celebrate her birthday. They upgraded them to a city view and brought treats to the room to make her stay feel extra special. I had to book two separate reservations, and the staff combined them for a seamless experience. They enjoyed the breakfast and my daughter said it was one of the most comfortable beds she has slept in.
Times Square location was great for them to walk around to take in some sights. They packed in two Broadway shows, the Statue of Liberty, Summit One, Central Park, and Times Square in a few night stay.
Thanks for helping form a lifelong memory for the two of them!
Can't beat the location of this hotel. Very walkable to Time Square, various dining options, Broadway and conveniently located near subway/bus station. The staff were friendly, especially Teresa Cruz for the breakfast service. She always greeted us with a smile and even recognized us the 2nd day. The breakfast options were fine, different sausage options, eggs, waffles, yogurt, fruit, various cereals, juices and bagels/toast. I personally would've liked some variety day to day but overall can't complain. The hotel rooms were dated and felt damp almost the whole stay. The bed was hard and the pillows weren't great. The "resort fee" does include some perks that are shared upon check-in.
Excellent choice! I was there on April 2026. The personal is nice and helpful. They even kept our bags until the check-in time, while offered us to have breakfast. The rooms (at least the one I stayed in) are big enough, not too small. Always had hot water in the shower, and no noise from the street (I was on the 9th floor). The AC works just fine, as well as their heating system, the weather was crazy when I was there so I git to tried both of them. Heating is central controled, by the way.
The buffet is good: bagels, oatmeal, fruit, eggs, cereals, sausages, bread, and a waffle station. If you are creative enough, you will have a different breakfast each time. And they can even provide you with a bag of you want to have something to go. The location is great: walking distance from Times square, Broadway theaters and subway. And there are a lot of convenience stores and restaurants around. The only inconvenience is that there can be homeless people around (but I think now that's common in all the US big cities, right? I saw the same in San Francisco), however they are not aggressive and I don't think they'll disturb you. I came back several times around or after midnight and had not issue.
What a fantastic stay at Fairfield by Marriott New York Manhattan Times Square!
Even though my friend had just registered as a Marriott Bonvoy member, we were given an early check-in right away and even received a room upgrade. What a wonderful surprise! The lady who checked us in was incredibly kind, welcoming, and set the tone for our entire stay.
The room was very clean, spacious, and comfortable. The location is perfect if you're visiting New York for sightseeing—you are right in the heart of Manhattan. We easily walked to Broadway theaters, and later it was very convenient getting to Penn Station for our trip to the airport.
I would also like to give special praise to the breakfast. As a tea lover, I was pleasantly surprised by the excellent tea selection, which is not always easy to find in the US. The breakfast was filling and satisfying, the coffee was great, and the waffles were delicious! Just one friendly tip: keep an eye on your waffle while it's cooking—some guests might think it's for everyone! 😄
Most importantly, the breakfast staff were absolutely fantastic. Every morning felt like visiting old friends. They were warm, cheerful, and genuinely caring. Kudos to the entire breakfast team. You made us feel at home and added something truly special to our stay.
Thank you, Fairfield Times Square. We would happily stay here again!
Location is decent with reasonable walkable access to theaters, and, of course, plenty to do and eat nearby. The free breakfast area is small and gets very crowded. There is a line at 7:00 when it opens and it's difficult to move around. It's basic free breakfast quality food, so you'll have to decide if it's worth the time and aggravation. We only went the first morning and then skipped the rest.
The rooms are fine. The only seating in a king room is the desk chair, which isn't really comfortable for lounging, so if you're just watching TV, you'll have to use the bed.
There is very little counter space in the bathroom. We had to keep some toiletries on the desk in the room because we could only keep a couple of things by the sink.
Again, overall, it's fine. But you could probably do better for the price.
Tips for Choosing the Perfect Times Square Hotel
Selecting the right hotel in such a high-energy district requires looking beyond the nightly rate and the proximity to the ball drop. The difference between a fantastic trip and a frustrating one often lies in the details of the property’s layout, noise management, and accessibility. Here are a few expert tips to help you narrow down your options and ensure your stay in Midtown is as comfortable as it is convenient.
Prioritize Soundproofing and High Floors
The city that never sleeps is loudest in Times Square. When booking, look for recent reviews that specifically mention noise levels and request a room on a higher floor. Many modern hotels in the area have invested heavily in triple-glazed windows, which can make a world of difference when trying to sleep amid the constant sirens and street performers.
Understand the True Walking Distance
While a hotel might technically be in the "Times Square" area, the distance between 42nd Street and 50th Street can be significant after a long day of walking. Check the exact address against your primary destinations, such as specific Broadway theaters or the subway lines you plan to use most frequently, to ensure the location is truly convenient for your itinerary.
Look for Lobby Accessibility and Elevator Speed
In busy Midtown hotels, waiting for an elevator during peak checkout or pre-theater hours can take longer than walking ten blocks. Larger, newer properties often have high-speed elevator banks that handle the traffic flow better. If you value efficiency, read reviews to see if guests complain about long waits for lifts or crowded lobby bottlenecks.
Consider the Resort Fees and Amenities
Many hotels in this tourist-heavy zone charge mandatory "destination fees" or "resort fees" on top of the advertised rate. Before booking, calculate the total cost including these fees and check what they actually cover. Often, these fees include Wi-Fi, gym access, or dining credits, which can provide value if you actually plan to use those services.
Book a Room with a View Strategically
If you are paying a premium for a "Times Square view," ensure you are getting a room that faces the main plaza rather than a side street. However, remember that the best views often come with the most light pollution and noise. If you are a light sleeper, you might be better off saving money with a courtyard or interior-facing room and simply walking outside to enjoy the lights.
The energy of Times Square is intoxicating, but the key to enjoying it is having a comfortable, well-located home base to return to. By choosing a property that aligns with your specific travel style—whether that means prioritizing a quiet spa retreat or a vibrant social hub—you set the stage for a memorable trip. The right hotel doesn’t just give you a place to sleep; it enhances your ability to experience the best of Midtown Manhattan without the usual friction of big-city travel.
Ultimately, staying near Times Square puts the entirety of New York City at your fingertips. With Central Park to the north, Hudson Yards to the west, and the Theater District surrounding you, you are perfectly positioned to explore on foot. Once you have found the ideal hotel from the list above, all that is left to do is step outside and let the city sweep you away.
