Victoria, British Columbia, offers a shopping experience that blends historic charm with modern convenience. Unlike sprawling suburban retail parks, the capital city’s retail landscape is woven directly into its walkable, pedestrian-friendly core. From indigenous art galleries to high-end fashion boutiques and bustling indoor centers, the city provides a diverse range of environments that cater to both practical errands and leisurely browsing.
For visitors from the United States, shopping in Victoria presents a unique advantage due to the favorable exchange rate, often making purchases significantly more affordable. Beyond the financial benefits, the retail scene here is defined by a distinct lack of homogenization. While you will find familiar Canadian department stores, the true magic lies in the locally owned shops and distinctive architecture that make a day of retail therapy feel like a cultural excursion.
Understanding the layout of the city is key to maximizing your time. The downtown core, particularly around Government Street and Douglas Street, is highly concentrated with retail options. Meanwhile, larger malls and big-box retailers tend to sit slightly outside the immediate harbor area, offering a different pace and parking availability. Whether you are hunting for outdoor gear, luxury goods, or unique souvenirs, Victoria’s malls and shopping districts are designed to accommodate a relaxed, enjoyable pace.
The climate of the Pacific Northwest also influences the shopping infrastructure here. Because rain is a common occurrence, many of the city’s premier shopping destinations are enclosed or offer covered walkways. This ensures that your itinerary remains uninterrupted regardless of the weather, making these malls reliable anchors for a day out. The blend of indoor comfort and outdoor street life provides a balanced retail ecosystem.
In this guide, we explore the top retail destinations that define Victoria’s commercial identity. We have prioritized locations based on tenant variety, architectural significance, accessibility, and the overall visitor experience. From historic market squares to modern lifestyle centers, these venues represent the best of what the region has to offer.
Below is a curated list of the premier shopping destinations in the Greater Victoria area, designed to help you navigate the city’s retail scene with confidence.
Mayfair Shopping Centre
| Address | 3147 Douglas St, Victoria, BC V8Z 6E3, Canada |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 6:00 PM Tuesday: 10:00 AM – 6:00 PM Wednesday: 10:00 AM – 6:00 PM Thursday: 10:00 AM – 9:00 PM Friday: 10:00 AM – 9:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 10:00 AM – 5:00 PM |
| Phone | (250) 383-0541 |
Love visiting Mayfair Shopping Centre! The mall has a great mix of stores, lots of shopping options, and a really nice food court. Dreamland is always fun to visit with kids. My favourite stores are Dynamite, UNIQLO, AE, bath and body works, Garage, Aldo and Sephora. Always a great shopping experience 😊
Mayfair Shopping Centre is a great place to shop in Victoria! The mall has a nice variety of stores, from popular fashion brands to unique specialty shops, making it easy to find what you need. The layout is clean and modern, and the atmosphere feels welcoming and relaxed. There are also plenty of food options for a quick bite or a casual meal while taking a break from shopping. With friendly staff and convenient parking, Mayfair is definitely a go-to spot for locals and visitors alike.
Great strolling mall with some interesting shops. The bookstore is top notch.
Standard food court with lots of seating. The mall needs one sit-down family restaurant.
Parking good. There is a little known rooftop parking area that has saved me a few times.
Some excellent staff in some of the stores. Positive experience with staff in Best Buy mobile and Freedom mobile.
Gift wrapping normally available for a few weeks prior to Christmas.
Customer servise front desk was racist and wasn't allowing my autistic son use the kids strollers thats provided at this location. We come here quite often and use these strollers and never had a problem until today on June 13th at 1130am. I have 3 children and she told me about a height limit ? Then goes and tells me he might be too heavy ?? What kind of responsibilities do these employees have to go tell kids that have autism and tells me as a father hes too fat ? ... what a damn shame of employees you got working here. Tell your employers to educate them better kids with autism more then pride month. What a complete joke.
Headed over to Mayfair last Friday evening to kill some time before golden hour, and honestly the natural light pouring through the atrium skylight was doing me a massive favour for some interior shots. The place was busy without feeling chaotic, which made for decent candid opportunities without too much hassle. Staff at the centre entrance were friendly when I asked about the layout, which was a nice touch. If you're after a relaxed browse with solid anchor stores and easy parking, it does the job well.
Bay Centre
| Address | 1150 Douglas St, Victoria, BC V8W 3M9, Canada |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 11:00 AM – 5:00 PM Tuesday: 10:00 AM – 6:00 PM Wednesday: 10:00 AM – 6:00 PM Thursday: 10:00 AM – 7:00 PM Friday: 10:00 AM – 7:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 6:00 PM |
| Phone | (250) 952-5690 |
I recently visited The Bay Mall, and it was genuinely difficult to believe how far it has declined.
I worked here for years, back when the mall was vibrant, busy, and actually enjoyable — good shops, a lively food court, and a sense that someone cared about the place. Today, much of that is gone. Empty storefronts and a lacklustre food court have left the mall feeling more abandoned than inviting.
What makes it particularly frustrating is that the mall still has one of its best features: the beautiful top-floor balcony. It should be a wonderful place to sit, have a coffee, and enjoy the city. Instead, most of the doors are routinely locked, forcing visitors to walk to the one entrance at the far end. When I asked why, I was told security had simply “forgotten” to open the other doors. We are talking of a sunny hot day in August!
Yet somehow security has no problem allowing people to loudly argue and fight in the food court, disrupting everyone trying to have a meal or simply take a break.
That pretty much sums up the problem: basic things that should be managed aren’t, while the few pleasant spaces that remain are made unnecessarily difficult to enjoy.
It’s incredibly sad to watch what was once a vibrant part of Victoria become so neglected. The decline of the mall feels like a reflection of the city itself — less clean, less welcoming, and increasingly difficult to enjoy.
Victoria deserves better. And frankly, so do the people paying to shop, eat, and spend time here.
Nice design but bathrooms are disgusting and need to be patrolled more often. Now that the Bay is gone maybe get a decent winners with a proper selection instead of crowded junk. No change basically a dead mall. Same
Owned by the former husband of Alice Munro, who won a Noble Prize in Literature. Her husband left the book store to his employees upon his death. A typical generous Munro!!!
This review is kind of funny because we actually were not shopping at all. I was in the area and suddenly had to find a bathroom immediately. Of course, most of the local restaurants and businesses did not have public restrooms available. I spotted this place, walked inside, and thankfully they did have public bathrooms. They were clean, and at that moment it felt like finding an oasis in the middle of the desert. So with that being said, if you are in the area and need to use the restroom, this is definitely the place to go. And who knows, while you're inside you might even end up finding something worth spending money on.
One of my favorite malls in Victoria BC
They have 4 stories. The 4th floor is a food court and a visa place (for people to get passports and green cards?) they have several shopping centers on the first 3 floors. They had an anchor that closed in April 2025 called The Hutson Bay? (that anchor had 5 stories). But on the first floor has a place I normally love going to. This place you can get a massage on a chair for 30 minutes. Across from that place you can go into a store and get pampered by people as well. They have several discount stores and a couple of phone stores.
I was there during the holidays
Bought some new shoes in one of their shoes stores, and bought some blankets in one of their holiday stores.
I always stop at this mall every time I visit Victoria BC
Uptown
| Address | 3440 Saanich Rd, Victoria, BC V8Z 0B9, Canada |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 6:00 PM Tuesday: 10:00 AM – 6:00 PM Wednesday: 10:00 AM – 6:00 PM Thursday: 10:00 AM – 6:00 PM Friday: 10:00 AM – 6:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 5:00 PM |
| Phone | (250) 383-4866 |
We wandered through Uptown Shopping Centre last Saturday afternoon and honestly the free parking underneath made the whole visit stress free from the start. My husband and I stopped for a coffee near the food court and ended up chatting with a staff member who gave us great tips on the best spots to check out in Victoria. The place has such a relaxed, easygoing atmosphere that we didn't feel rushed even though it got fairly busy by mid afternoon. We'll definitely swing by again next time we're in town sightseeing.
Really well-designed area with a nice atmosphere. It’s technically a shopping centre, but there’s more to it than just stores. It’s clean, open, and great to walk around especially in summer. You’ll find everything from groceries to electronics in one place. A nice spot for all age groups to spend some time.
⭐⭐⭐⭐⭐
Uptown Shopping Mall is truly magical during the Christmas season! The festive decorations are stunning, with twinkling lights, beautifully adorned Christmas trees, and cheerful holiday music filling the air. It really puts you in the holiday spirit!
The mall has a great variety of stores to find unique gifts for everyone on your list. I appreciated how well-organized and clean the space was, even during the busy holiday rush. The staff in every shop were friendly and helpful, which made the experience even better.
The food court also had some fantastic seasonal treats to enjoy, and the holiday events—like the photos with Santa and live performances—were a huge hit with the kids. Parking was a bit crowded, but the overall experience was more than made up for it.
Highly recommend visiting Uptown during the holidays for a festive and enjoyable shopping experience!
One of the newest shopping plaza in Victoria. It has Walmart, Best Buy, H&M, Whole Foods and many more shops. Ample parking spaces indoors and underground. Getting there by buses is extremely convenient.
If you need to do any everyday shopping in this area, this mall pretty much has everything you’re looking for. Super convenient spot where you can get it all done in one go!
Hillside Centre
| Address | 1644 Hillside Ave #21, Victoria, BC V8T 2C5, Canada |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 6:00 PM Tuesday: 10:00 AM – 6:00 PM Wednesday: 10:00 AM – 6:00 PM Thursday: 10:00 AM – 9:00 PM Friday: 10:00 AM – 9:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 5:00 PM |
| Phone | (250) 595-7154 |
This is a nice mall with plenty of parking and wide variety of stores. Me and my family love to come shopping there.
The reason why I put three stars are the chargers. They used to have them last year, but removed all of them. I would charge my car there while shopping, now I often pass it. I hope they will put them back.
Bell store staff at Hillside mall are awesome. Thank you Muhammed and Kelly for very helpful suggestions recently re travel planning and SIM cards. You saved me some stress and money and I got a reasonably priced new small phone to boot! Your patience is much appreciated and always with a smile made my day!! Daphne Goode
It’s a nice place to wander and escape the heat. It has a bunch of stores I frequent and gives me a place to sit to people watch and to perch while I write. The food court has some real variety of options too. The down side is that there are a lot of tantrums being thrown by children but all in all not a bad place to go.
Nice mall overall and the food court is great. However, the EV chargers have been out of service for a long time. For EV drivers, charging while shopping is a big reason to come here — we charge and spend time (and money) in the mall. Right now that option is gone, which is a downside. Would be great to see them fixed✨
The shopping centre is generally very good. We walk to the mall every other day on average. We have lived within a few blocks since January 2010 but recently the "street scene" on the sidewalk next to the building has gotten out of hand, particularly later in the day with loitering and smoking. Notably, people smoke (smoking who knows what) right under the "no smoking" signs, and next to mall entrances with no apparent pushback from mall security. Often it is the same people, and they don't appear to be shopping. My wife will not walk there alone in the evening due to the loitering as she feels unsafe. I have written to the mall management but have not received a response about their course of action to mitigate the worsening situation. The urban street problem from downtown has reached Oaklands. Will the management support the 90+% of people who don't smoke - and close to 100% who are there to spend money - or let it worsen?
Tsawwassen Mills
| Address | 5000 Canoe Pass Wy, Tsawwassen, BC V4M 0B3, Canada |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 7:00 PM Tuesday: 10:00 AM – 7:00 PM Wednesday: 10:00 AM – 7:00 PM Thursday: 10:00 AM – 9:00 PM Friday: 10:00 AM – 9:00 PM Saturday: 10:00 AM – 9:00 PM Sunday: 11:00 AM – 7:00 PM |
| Phone | (604) 948-9889 |
Spent some time at Tsawwassen Mills today! It's a massive, clean, and well-maintained shopping center with a huge variety of stores, outlets, and great deals. There's plenty of parking and lots of dining options in the food court. A great spot for a full day of shopping!
Really nice shopping center! We enjoyed our time there—lots of shops to choose from and some really good deals. It’s easy to walk around and the place was clean and felt comfortable. There are also good spots to grab food or coffee and relax.
Overall, a great place for shopping. I’d definitely come back!
Tsawwassen Mills has been getting better and better over time, and every visit feels more lively and enjoyable than before. It is no longer just a place to shop, but a destination where families can spend a good amount of time together. There are always lots of activities going on, and there are also many areas and attractions for kids to enjoy, which makes the whole mall feel energetic, welcoming, and full of life. The atmosphere is especially great for families because it is so vibrant and busy without feeling chaotic.
Another thing I really appreciate is how clean and well maintained the mall is. The common areas, walkways, and seating spaces are kept in very good condition, which makes the overall experience much more comfortable. There are also plenty of places to sit and rest, which is very important for a large mall like this, especially when visiting with children or older family members.
One of the biggest advantages of Tsawwassen Mills is that it is a great place to visit in any season. Whether it is raining, cold, or too hot outside, it is still a comfortable and convenient place to go year-round. I am also looking forward to seeing even more different stores and businesses open in the future. It already has a lot to offer, and I truly hope it continues to grow, improve, and become even better. Five stars.
Most stores are closing here !!! There’s no more Eddie Bauer, harry rosen and couple others. There’s a huge Chinese food market that opened in front of flyoland. Market is actually really nice. Couple screens went up for fifa. Overall a really nice vibe, good entertainment stuff for kids. Shoes collection here is awesome with every store from browns, softmoc, dsw, running room , foot locker , jd sports etc
Honestly I feel like this outlet mall is wayyy better than the other one near the airport. This has probably more shops than the one near the airport.
There is also a huge outdoor shop here by the name of bass pro shops. Very interesting.
In my opinion this so worthy to drive all the way to shop here.
Westshore Town Centre
| Address | 2945 Jacklin Rd, Langford, BC V9B 5E3, Canada |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 6:00 PM Tuesday: 10:00 AM – 6:00 PM Wednesday: 10:00 AM – 6:00 PM Thursday: 10:00 AM – 8:00 PM Friday: 10:00 AM – 8:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 5:00 PM |
| Phone | (250) 474-3269 |
Been going to this location for years. I walked in on Saturday for blood tests I was there for 3 hours and 20 minutes. I saw people who walked in before me go ahead of me when I finally was done at 3:15 there was only one person left. Apparently I stepped out for few minutes and I was called once but the reception never bothered to call my name again even though my name on top of the list. Will never go there again even though I am 5 minutes away.
This is a pretty good shopping centre - centrally located with plenty of parking. It’s rarely busy when we’ve gone in and it’s kept clean (including the washrooms). Lots of store options. The air conditioning is powerful and much-needed on hot days outdoors.
I love this mall and enjoy coming in here every week. Lots of places to take a seat, the design is pretty cool and lots of natural light that comes in throughout the mall. Great places to shop at too. It's well taken care of as well. 🙂
Desiree was so helpful, professional and knowledgeable. She was so dedicated to helping us plan every detail of our upcoming dream vacation.
Thank you Desiree and Westshore travel.
Shopping centre in Langford that services the Westshore region. This is more of a daily needs place than one would expect.
The difference is that this isn't a shopping centre in the normal sense. What would be considered the anchor stores are separated into their own buildings. One would be expected to brace the elements if the go from the mall. Some stores only have access from outside and there is no centralized food court.
Mayfair Shopping Centre Parking Lot
| Address | 3125 Douglas St #221, Victoria, BC V8T 4W4, Canada |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 6:00 PM Tuesday: 10:00 AM – 6:00 PM Wednesday: 10:00 AM – 6:00 PM Thursday: 10:00 AM – 9:00 PM Friday: 10:00 AM – 9:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 10:00 AM – 5:00 PM |
| Phone | (250) 383-0541 |
This is a great place to spend the day with your family (including kids) as it has lots of cool shops, and a large food court with lots of options ranging from KFC, to Subway, to A@W. There is also a play space for the kids for about 15 bucks for 2hrs.
It was our first time shopping here and it was overwhelming without having any guidance. There were lots of Caucasian shoppers being guided by their Asian friends or family...
Most items are well marked, but not knowing what the food tastes like left us with an overwhelming choice of what to buy and try. Maybe a good strategy would be just keep on trying this and that until you discover what you enjoy and what you don't. The better idea would be to plan your meals before shopping and shop for the needed ingredients. The best strategy would be to enlist the help of someone who is familiar with Asian food products.
There are also North American food products for sale. Plenty of free mall parking. Isles are a bit narrow, but well laid out. Staff is super friendly and helpful. There are samples being offered by staff.
Shops are easily accessible with parking above mall with elevator or stairs to enter and exit easily with purchases. A food court for meals to meet and chat with friends , clean bathrooms with security to give you a safe feeling.
Great experience in the 2 stores I went for specificly. (Lululemon & Chatters) The atmosphere of the Mall itself leaves Much to be desired these days (Overflowing garbages) There are some great new stores (JD Sports) though.
Decent sized mall with a good variety of stores to chose from. Plenty of parking spots available on the roof and the mall wasnt too busy compared to other large malls like Metrotown.
Metropolis at Metrotown
| Address | 4700 Kingsway, Burnaby, BC V5H 4M1, Canada |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 9:00 PM Tuesday: 10:00 AM – 9:00 PM Wednesday: 10:00 AM – 9:00 PM Thursday: 10:00 AM – 9:00 PM Friday: 10:00 AM – 9:00 PM Saturday: 10:00 AM – 9:00 PM Sunday: 11:00 AM – 7:00 PM |
| Phone | (604) 438-4715 |
An expansive and large mall consisting of many brands and shops. From your typical restaurant in the food court to anime shops like EM games and Sakura Media; metropolis has it all.
Food parking space Anaya d it even has direct cars to UBC.
What a good place to go to. First, there was so many parking spaces on P2, even on busy times in holidays. Next, there is a big food court in the upper level which has many stores such as Bubble Waffle Cafe and Tim Hortons. The food court is located near Hudson Bay which closed long ago. Next, there are many shops with unpopular ones such as Lululemon and popular ones such as TnT and Walmart. There are even a bunch of seating and some with water fountains for decoration. One of the best parts is that there is an entire movie theater on the third floor, which I thought was amazing because a movie theater takes up a lot of space. If you are close to this area and need something, you should go to Metrotown because of all the shops and places that normally people have to go to other stores. This place is so big, you may want a map of Metrotown somewhere since last time I went there, I got so lost that I just randomly started walking. Would recommend and 100% come back here. In fact, I would say this is one of the best places I've ever been to and would want to give this place a 6 star review, although that isn't possible.
Metropolis at Metrotown is probably one of the best shopping locations in Metro Vancouver. It has pop-up events from time to time. It's the largest mall in the province and third largest in Canada. There's a SkyTrain station near the mall with bus service on the first floor as well. It's a great place to figure out gift ideas because of the amount of shops and services they have totalling over 450.
Metropolis at Metrotown is one of my favorite places to visit, especially when the weather isn’t great. As one of the largest malls in British Columbia, it offers a huge variety of stores and a spacious food court with plenty of dining options to choose from.
What makes this mall stand out is the range of activities and seasonal events throughout the year. From Christmas festivities with Santa photo opportunities to Chinese New Year celebrations featuring dragon dances, there’s always something happening. I’ve even come across fun pop-ups like Gundam events with free trading cards and toys, as well as weekly activities like Zumba.
It’s truly a place for all ages—whether you’re shopping, window browsing, or just spending time with family. The atmosphere is lively yet comfortable, and the customer service is consistently great. Definitely a go-to spot in Burnaby!
Huge mall - think of any brand and you’ll probably find it here. Still, it’s one of the malls I try to avoid unless necessary, especially during Christmas or Black Friday. Parking is a nightmare during the holidays. Finding a table at the food court is almost impossible. Interesting people hang out at the entrance. However, I still sometimes need to go when I know I’ll definitely find whatever I need.
Market Square
| Address | 560 Johnson St #39, Victoria, BC V8W 3C6, Canada |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 5:00 PM Tuesday: 10:00 AM – 5:00 PM Wednesday: 10:00 AM – 5:00 PM Thursday: 10:00 AM – 5:00 PM Friday: 10:00 AM – 5:00 PM Saturday: 10:00 AM – 5:00 PM Sunday: 11:00 AM – 5:00 PM |
| Phone | (250) 386-2441 |
Visited during a time of day when it wasn't as apparent that this is a market square where folks congregate. Went on a Sunday morning and walked through it, seems like it would be a fun hang when the market is sitting though! Perhaps in the summer
I had to visit historic Market Square shopping mall in downtown Victoria. It had plenty of stores, shops, restaurants and Whistle Buoy Brewing. You have to visit to see the charm of this place.
Market Square in downtown Victoria has a few restaurants, cafés, and little shops, but it’s not super big or super diverse. It also wasn’t very crowded when I visited, which was actually kind of nice.
There are some small things to look around and a few casual spots to grab a bite, so it’s still a cute place to stop by if you’re in the area. Not a must-see, but definitely a pleasant little detour!
It's a nice square with many shops and restaurants. The historic building itself is well worth having a walk.
Enjoy a drink or a cup of coffee in the patio or the square anytime.
Great place to relax and taking some pictures in the square or the streets.
I loved it, the market square is a perfect place to host events, the space was open, easy to walk around and it felt safe
Broadmead Village Shopping Centre
| Address | 777 Royal Oak Dr, Victoria, BC V8X 4V1, Canada |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 7:00 AM – 9:00 PM Tuesday: 7:00 AM – 9:00 PM Wednesday: 7:00 AM – 9:00 PM Thursday: 7:00 AM – 9:00 PM Friday: 7:00 AM – 9:00 PM Saturday: 7:00 AM – 9:00 PM Sunday: 7:00 AM – 9:00 PM |
| Phone | (778) 430-0040 |
Broadmead Village is well situated, right at the intersection of Hwy 17 and 777 Royal Oak Drive. There are 3 banks (CIBC, TD, ROYAL) as well as 34 stores and restaurants. Auto Service-Canadian Tire, Groceries-Thiftys Foods, Mark's, and restaurants including Artisan Bistro, Shizen Sushi, Alyssa Pho and Banh Mi, Baan Thai Wok, Judo Japanese, Med Grill, Romeo's Pizza, MexiGo, and Pokémon Fresh. There are also fashion boutique stores as well. Convenient for car or local #32 BC Transit Bus, traveling on Cordova Bay Rd.
Nice but could be nicer if more spaces was designed for pedestrian and not just for cars and parking. Also why create a mall without a single public bathroom? Uptown is a better mall.
First time here and really love it and have lots of options from starbucks, toys, food, groceries, sports store. Parking lots might be busy but don’t worry they always have spot.
Best market in Victoria, have everything you need in same place. And fall is beautiful here 🤩🤩🤩🤩
This is probably my favourite strip mall in Victoria. It has all the basics and then some (grocery, pharmacy, liquor, bank, clothing, restaurants, coffee, etc.) There is usually a lot of parking (which can get busy at certain times) and it had been well landscaped.
Park Royal Shopping Centre
| Address | 2002 Park Royal South Admin, Office - Level 2, West Vancouver, BC V7T 2W4, Canada |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 7:00 PM Tuesday: 10:00 AM – 7:00 PM Wednesday: 10:00 AM – 7:00 PM Thursday: 10:00 AM – 9:00 PM Friday: 10:00 AM – 9:00 PM Saturday: 10:00 AM – 8:00 PM Sunday: 10:00 AM – 6:00 PM |
| Phone | (604) 922-3211 |
I am extremely disappointed with the way this situation has been handled by The Brick Park Royal location.
A few days ago, we shared a review about a very upsetting experience involving an employee named Ellie, who introduced herself as the manager of the Park Royal location.
My friend purchased furniture from The Brick less than a year ago, with a 5-year warranty. When she returned to the store seeking help regarding damaged furniture and her warranty coverage, she expected professional customer service and support.
Instead, according to my friend, Ellie spoke to her in a disrespectful and humiliating way, making extremely inappropriate comments, including calling her “poor and miserable,” along with other hurtful remarks.
After making these comments, Ellie allegedly refused to continue the conversation, said she no longer wanted to speak with her, and told my friend to leave the store.
My friend left completely shocked and emotionally devastated. She cried for hours after this experience, unable to understand how someone representing a company especially someone introducing themselves as a manager could treat a customer this way.
What happened afterward made this even more disappointing.
Instead of The Brick Park Royal or senior management reaching out, investigating the situation, or trying to understand what happened, the reviews were removed.
Today, I personally contacted the store hoping to discuss this matter. Unfortunately, the response was once again dismissive I was told they did not want to speak with me, and the call was ended.
Is this how customer concerns are handled?
Is removing reviews easier than addressing a serious complaint?
Is this the service customers should expect after trusting a company and purchasing a warranty?
We are asking The Brick senior management to properly investigate this incident, review the conduct at the Park Royal location, and provide an explanation.
Customers deserve respect before and after a purchase.
JAW DROPPING. MOUTH WATERING. HOUSTON ON THE GROUND BOOTS SHAKING. Ever since I stepped foot into the food court I have never been the same. The aroma immedietly attracted me towards A&W, the seductive orange, the warm friendly smiles, and the prize possession the buddy burger. I asked for a buddy burger and with no judgment, no hesitation the employees delivered. They stood on business and executed it to perfection. The burger practically melted and dissinagrated in my mouth. I couldent help but let out a moan in this moment, gosh I’m drooling just thinking about it. I actually will DoorDash one after this as I am now chronically disabled and cannot walk after eating too many buddy burgers. In the span of 2 hours of being at the mall I ate 10 buddy burgers and yes I ate and left no crumbs period. Please provide me with any sort of contact to the fine ladies running this establishment. I have tried recreating every possible recipe for the buddy burger but I can never recreate the soft fuzzy welcoming taste and texture of the buddy burger. Thank you for making my life worth living and saving me 🧡🍑🍔
Park Royal Shopping Centre is a great place to shop, dine, and spend time with family and friends. I really enjoyed the overall experience. The centre has a great variety of stores, restaurants, cafés, and services, making it convenient to find almost everything in one place.
The shopping environment is clean, welcoming, and easy to navigate, and there is a nice mix of popular brands and local options. I especially appreciate the convenient location and the beautiful surroundings in Vancouver. It’s also a great place to visit when you want to combine shopping with a relaxing meal or coffee.
The staff and businesses throughout the center were friendly and professional, which made the visit even more enjoyable. Whether you’re looking for fashion, groceries, home products, dining options, or everyday services, Park Royal offers plenty of choices.
Overall, I had a very positive experience and would definitely recommend Park Royal Shopping Centre to anyone looking for a convenient and enjoyable shopping destination in Vancouver. I’ll definitely be back!
Park Royal Shopping Centre is one of my favorite places to shop in West Vancouver. It’s clean, spacious, and beautifully designed with both indoor and outdoor sections. The variety of stores is excellent — from high-end brands to everyday essentials. There’s also a great selection of restaurants and cafés, making it a perfect place to spend the day. Parking is usually easy, and the area feels very safe and well-maintained. Highly recommend for shopping, dining, or just a nice stroll!
It's a one of the best mall in Vancouver.
There are many good shops and good restaurants in this area.
If you are interested in some high fashion, there are many shops.
There are some new interesting shops open in the mall but sad to know Eddie Bauer will gone soon.
A nice place for family shopping and dinning too. The place is well keep and tidy with plenty indoor and outdoor parking.
Young people may visit there since the La Maison Simons is there. Please check their website for more shops information.
They have Whole Foods, T & T, big food court and Dollar store in the mall. Good for some people don't care for the fashion.
Tillicum Centre
| Address | 3170 Tillicum Rd, Victoria, BC V9A 7C5, Canada |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: 10:00 AM – 6:00 PM Tuesday: 10:00 AM – 6:00 PM Wednesday: 10:00 AM – 6:00 PM Thursday: 10:00 AM – 8:00 PM Friday: 10:00 AM – 8:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 5:00 PM |
| Phone | (250) 381-7123 |
Arriving at 2:30 to appointment at 2:30 appointment was the beginning of a poor afternoon here at the tilikum center. Running late as I walked in with my scooter, I was hungry, yet I was late and didn't have time but look forward to sitting down at A&W after my hearing test. Roughly an hour or so as I stepped out of thehearing office. Walking towards A&W, I was intercepted by mall sekcurity and escorted to the door" no scooters "allowed in the mall even though I was walking the scooter. My phone had powered off during my appointment " As I was being escorted, " I asked them if there is any outlets on the outside perimeterl "I was advised all outlets had been un-powered with very Stern manner. Asking what people could plug into. Nothing Was the again stern response. Observing the multiple plugs as we walked towards the exit. Curious as to the theory behind the the refusal of power I asked why and was told that it was/ would be theft of mall power. WOW.. HUNGRY AND HAVING NO LOCK FOR MY SCOOTER, I PAID A YOUNGSTER FIVE DOLLARS, WHILE I RAN INSIDE TO GET A BURGER TO EAT.
I know I understand why the mall is laking people... I don't even feel like to follow up appointment scheduled will I have soon. Last time I was arrested on my parking of the vehicle for too long if you're only allowed to shop for 3 hours. August 2nd nothing's changed his mom for a long time and I don't believe it will change so I find that sad but if you don't think I'm going to come in this way again. I would advise choosing a new place to shop if a pleasant indescimatoty experience is hoped for. Escorted out the door I found this poster displayed , WOW 😲.... HAVE YOURSELF A GREAT DAY CHOOSE SOMEWHERE ELSE TO SHOP.
I'm more inclined to give it 3.5/5 It's a decent mall, very dated in style. Bathrooms are somewhat clean. However it does have a decent shopping mix. I would recommend building a separate bus station that has covered seating. At the moment you have buses on the street, at the top, out the back.... They're all over the place in order for people to make connections. Build a central station and you'll increase foot traffic into the mall.
Love this mall. Drug stores, dollar store, nail place, food, Winners, Old Navy, Rona and Fabric store, gym, Starbucks, and the library across the parking lot! Right next to a community center and movie theatre. Has everything, not usually crowded
Been going to this mall since I was a kid; best London Drugs in town, and the stores are very practical - as opposed to a more upscale mall like Mayfair. It's a solid, practical mall that combines the 80s-esque idea of an indoor shopping centre, as well as an outdoor outlet one on the upper levels.
Only difference in the past 10 years is that its lost some stores, and hasn't replaced them. I think they need to perhaps lower rent, and make it more family-orientated again with all the events they used to do.
Watched one of your security guards kick an old man out of his seat yesterday. His time had ran out on his massage and he hadn't gotten up yet, clearly the man just wanted to rest. The mall was practically empty, noone was waiting to use the seat, and they were not closing for another hour. If this is how the people you hire treat elderly citizens you need to reconsider your hiring practices.
Practical Tips for Shopping in Victoria BC
To make the most of your retail adventure in the capital of British Columbia, a bit of local knowledge goes a long way. The city operates with a distinct rhythm, and understanding the nuances of currency, taxation, and geography can save you both time and money. Whether you are a cruise ship passenger with limited hours or a road-tripper exploring the island, these strategies will help you shop like a local rather than a tourist.
1. Understand the Tax Structure
Unlike many US states where the sticker price is not what you pay at the register, British Columbia applies a combined sales tax that is added at checkout. Be prepared for the final total to be higher than the listed price. However, remember that your US dollar generally stretches further, which often offsets this additional percentage comfortably.
2. Use Credit Cards with No Foreign Transaction Fees
While most major US credit cards are accepted widely throughout Victoria, many charge a foreign transaction fee of up to 3%. To maximize your savings, ensure you are using a travel rewards card that waives these fees. When prompted at the terminal, always choose to be charged in Canadian Dollars (CAD) rather than US Dollars, as the dynamic currency conversion offered by merchants usually provides a poor exchange rate.
3. Prioritize Downtown for Pedestrian Efficiency
If your time is limited, focus your energy on the downtown core. The malls and shopping centers located near the Inner Harbour are within walking distance of each other. By parking once and exploring on foot, you avoid the hassle of navigating one-way streets and expensive parking lots. This is especially relevant if you are arriving via the Coho Ferry or Clipper Vacations.
4. Check Hours for Holidays and Sundays
Victoria maintains a slightly more traditional retail schedule than many American cities. While tourism has extended hours in the summer, many shops in malls may close earlier on Sundays or remain closed on statutory holidays. Always verify the specific hours of the anchor stores you plan to visit to avoid arriving at a locked entrance.
5. Look for Local and Indigenous Art
While the malls offer international brands, the most authentic purchases are often found within them from local vendors. Seek out stores specializing in Pacific Northwest Indigenous art, Cowichan sweaters, or locally roasted coffee. These items offer superior quality and cultural significance compared to generic souvenirs, providing a meaningful connection to Vancouver Island.
6. Leverage the "Shop and Ship" Services
If you find furniture, bulky outdoor gear, or large pieces of art that are difficult to carry back across the border, inquire about shipping. Many of the larger retailers in Victoria are accustomed to American tourists and can arrange international shipping. While there is a cost involved, it is often worth it to avoid excess baggage fees at the airport or ferry terminal.
Victoria’s retail landscape is a reflection of the city itself: sophisticated, relaxed, and deeply connected to its environment. Whether you find yourself wandering the polished corridors of a major center or browsing a boutique nestled inside a heritage building, the experience is designed to be enjoyable rather than frantic. The city rewards those who take their time to explore the nuances of its commercial offerings.
As you plan your itinerary, remember that shopping here is best paired with the city’s other pleasures. A morning of retail therapy flows naturally into an afternoon of high tea or a harbor walk. By utilizing the destinations listed above, you ensure that your visit to Victoria is not just a transaction, but a memorable part of your Pacific Northwest journey.
