Standing 70 floors above the glittering grid of Midtown Manhattan, the Top of the Rock Observation Deck offers one of the most breathtaking panoramas in New York City. Unlike some of the city’s other viewing platforms, this iconic Art Deco skyscraper at 30 Rockefeller Plaza provides an unobstructed, sweeping view of Central Park to the north and the Empire State Building to the south. Because of its central location, staying within walking distance of this landmark places you in the beating heart of the theater district, high-end shopping, and world-class dining.
Choosing the right accommodation nearby can dramatically enhance your trip, eliminating the stress of navigating the subway late at night or hailing taxis during rush hour. Whether you are in town for a Broadway show, a business meeting, or a romantic getaway, the area surrounding Rockefeller Center is home to some of the most storied and luxurious properties in the country. From opulent suites with skyline views to boutique hideaways with personalized service, there is a perfect match for every traveler’s taste and budget.
The neighborhood itself is an attraction, known for its dense concentration of Art Deco architecture, historic landmarks, and vibrant street life. During the winter months, staying near the Top of the Rock means you are merely steps away from the famous Rockefeller Center Christmas Tree and ice-skating rink. In the summer, the area buzzes with al fresco dining and easy access to the green expanse of Central Park just a short stroll uptown.
When selecting a hotel in this prime district, it is essential to look beyond just the price tag. The quality of the bedding, the soundproofing of the rooms against the city’s constant hum, and the availability of amenities like on-site dining or fitness centers can make or break your stay. Because this is one of the most walkable areas in the United States, the convenience of your location will save you both time and money on transportation.
As a visitor, you want a property that offers not only a comfortable place to sleep but also a seamless extension of the New York experience. Many of the hotels in this district boast rooftop bars where you can sip a cocktail while gazing at the very same skyline you just saw from the observation deck. Others offer exclusive concierge services that can secure you priority tickets to nearby attractions or reservations at Michelin-starred restaurants.
To help you navigate the overwhelming number of options, we have curated a list of the best places to stay based on location, guest reviews, amenities, and overall value. These properties have been selected for their ability to provide an exceptional guest experience while keeping you within a short walking distance of the Top of the Rock. Below, you will find the definitive guide to the finest hotels in this legendary neighborhood.
The Jewel Hotel, New York
| Address | 11 W 51st St, New York, NY 10019 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 863-0550 |
Extremely clean and comfortable hotel with a perfect location. Highly recommended! It is close to New York’s main tourist attractions, with easy access to the subway and Times Square.
I made my reservation through Booking, and at first an amount was charged/held on my card, but it was later refunded and everything went smoothly.
I had a great experience. Excellent value for money, highly recommended, and I will definitely stay there again.
From the moment I arrived at The Jewel NYC, I was genuinely impressed. The staff is the perfect combination of professional, friendly, and accommodating; they go above and beyond to make every guest feel welcome and ensure that every request is handled promptly and with genuine care.
One of the standout aspects of my stay was the incredible attention to cleanliness. Every part of the hotel, from the lobby and common areas to the hallways and guest rooms, was impeccably maintained. It's clear that the team takes tremendous pride in creating a spotless, comfortable environment, and that attention to detail did not go unnoticed.
What truly sets this hotel apart is how effortlessly it makes you feel at home. The thoughtfully provided amenities, comfortable accommodations, and inviting atmosphere create the perfect balance of convenience and relaxation. Whether you're visiting New York for business or leisure, everything you need is right at your fingertips, making your stay both stress-free and enjoyable.
The Jewel NYC exceeded my expectations in every way. Exceptional service, immaculate cleanliness, and a welcoming environment made for an outstanding experience. I wouldn't hesitate to stay here again and highly recommend it to anyone looking for a boutique hotel in the heart of Midtown Manhattan.
Location, location, location!
But the added bonus was how comfortable the rooms are (the most comfortable hotel bed I've ever slept in. Not too hard, not too soft. Goldilocks would say it's just right!). They're small rooms, but have everything you need and it's so quiet! Front desk staff is very welcoming, friendly, helpful. Easy check in, easy check out!
Had a great time at The Jewel, the location is exceptional.
I had an issue with my TV and in less than 30 minutes an engineer came by and fixed everything!
Staff is always friendly when you go in and out of the lobby and the amenities in my room were great, especially the mini fridge in my room and the ice machine on the fifth floor.
First choice for when I come back to NYC for sure!
I loved my time here. The staff is amazing and my group truly enjoyed our experience. They delivered us plates and utensils to our room when we had leftovers from one of our outings. We felt very attended to and they even scheduled a taxi back to the airport for us when our vacation was reaching the end.
Very relaxing and nice rooms, they have a water station and it was a life saver for us since our schedule was so busy it helped us stay hydrated, overall lovely!
It’s a wonderful location being so close to the Rockefeller center, it saved us from having to get an Uber a lot of the time.
DoubleTree by Hilton New York Midtown Fifth Ave
| Address | 25 W 51st St, New York, NY 10019 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 262-3200 |
The hotel is in a perfect location for walking to Times Square, Broadway, Central Park, and the Fifth Avenue shops. Sharmayne and Jaziah at the front desk were outstanding, both incredibly welcoming, warm, and genuinely attentive from the moment I arrived. They made check-in smooth and effortless and were always smiling, upbeat, and ready to help with anything I needed. Their professionalism and kindness really stood out and made me feel valued as a guest. Customer service like theirs is rare and truly among the best I have experienced.
The room was spacious and clean, which made for a comfortable stay. I would definitely stay here again on my next visit to New York.
This is a Motel6 with a Hilton wrapper. I am Hilton Diamond and fully support and enjoy my Hilton stays. Every aspect of this hotel falls short of the brand. My room was barely larger than my queen bed. There was one clothes drawer for two people. Hilton is great about morning coffee - none. There is usually a comfortable place to chat - none. The food ($) allowance barely covered a bowl of yogurt. Hilton is usually good about providing water - nope and it was $4.50 per bottle. My usual reviews are positive and objective about the experience. This was unpleasant. The room typically was not cleaned until 4pm. Our last evening was closer to 7pm and so we just asked for towels. My advice - DO NOT STAY here.
UPDATE: I just called the number that they provided and it never answered. I also went to the web link that they provided and it was a generic help page and had nothing to do with Customer Service.
Fantastic location! Easy walk or subway ride to all of the main attractions in Manhattan. The room was smallish and laid out a bit weird, but the bed was very comfortable and clean. Everything seemed pretty new. The bathroom was a bit cramped but had all of the basics. The AC was fabulous and the temperature was easy to control. The front desk staff was helpful, friendly, and efficient. The elevators could be a bit slow but overall were fine. The view from our second floor room was, we'll, not inspiring, but we were happy to have the blackout shade at night. Overall a great experience for our first trip to NY.
Unwelcome feeling. People working at reception were having inapproriote music on while coming into the hotel. Requested a room in the app; one of the perks of being a member and booking direct; requested high floor front facing, received side facing low floor. No option to switch to a better room. Why do they let me choose a room and just dont give it?! I know i can change; but why let me choose in the first place? Room was fine but airconditioning didnt properly work during the day. Felt warm, moist and sticky in the room. Stinky also.
Lobby often very busy with guests and guests of the restaurant. Long waiting times at the elevators.
During checkout the standard discussion about the food and beverage credit. Wasnt applied correctly. Had no time to discuss it longer had tk catch my flight. Elevators had a weird smell. Hallways very anonymous. Elevators could be used by anyone, not roomkey activated. Not a safe feeling.
This property is in my opinion not upto Hilton/doubletree standards. A no go for us next time. Restaurant also lacks in quality. Burnt food, standard applied service charge and lacking in proper service.
It's hard to find a NY hotel with decent reviews, but this one delivered! Amazing location, nice clean rooms, and excellent daily housekeeping. Walk out the front door, cross the street, and you're so Rockefeller Center. So many great bars and restaurants in every direction.
New York Hilton Midtown
| Address | 1335 6th Ave, New York, NY 10019 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 586-7000 |
Gio made our stay absolutely perfect! We love coming to Midtown, and honestly, he’s a big reason why. Gio made sure every need was met and then some, and he truly went above and beyond to make our stay special.
My fiancé and I absolutely loved our room. It was huge, spotless, and had an amazing view. The bed was so comfortable and made it easy to relax after a long day. The food was amazing as well and made the experience even better.
The elevator system was very easy to use and understand, which made getting around the hotel effortless. We also really enjoyed the Diamond Lounge. It was very nice, and the staff there were incredibly helpful and welcoming.
Everyone we spoke with throughout our stay was friendly and helpful. Overall, we had an amazing experience and can’t wait to come back!
My stay at Hilton Midtown New York was outstanding from start to finish. Every part of my experience exceeded my expectations. The room was spotless, comfortable, and well-maintained, and the entire hotel had a welcoming, upscale atmosphere. The customer service was truly five-star—every employee I encountered was friendly, professional, and genuinely helpful.
I was in New York for Jay-Z’s three-night concert weekend, and staying here made the trip even more memorable. After long days and exciting nights, it was a pleasure returning to such a clean, relaxing, and well-managed hotel.
I also had dinner at the hotel restaurant and ordered the salmon, which was absolutely superb. It was one of the highlights of my stay and a great dining experience.
I don’t know the hotel’s official star rating, but it honestly felt like a seven-star experience. The level of hospitality, attention to detail, and overall excellence made me feel valued as a guest from check-in to check-out.
A heartfelt thank you to everyone on the staff for making my visit so enjoyable. Your professionalism and kindness did not go unnoticed. This level of service is a true testament to the outstanding leadership and management at Hilton Midtown New York. Keep up the incredible work—I will gladly stay here again and highly recommend this hotel to anyone visiting New York City.
Skip. It. I hate to say this, but there are far better hotels in the area. It is in a convenient location to Midtown, but that's about it. The hotel is huge, which makes it pretty surprising there aren't really any good food options on site. There are three areas in the lobby, but one was closed when I was there. One is a grab-and-go type sandwich/pastry booth, and the last offers a continental breakfast that is around $40 and the ryoival fare would would find at Hamptons Inn for free: fruit, yogurt, muffins, eggs etc.
The elevators are currently being renovated and hit or miss. They can take awhile to arrive.
As for the rooms. I was actually surprised at how large my room was. Especially for NYC. But it was in need if a little TLC. The chair was very worn, the light flickered, and there was no hot water the 2nd morning.
I will say that at the staff gets 5 stars. The bellmen were helpful and friendly. The concierge suggested a very nice Italian restaurant around the corner for dinner (Il Corso).
But overall, I wouldn't suggest staying at the New York Hilton Midtown.
Four stars because the rooms are dated. But felt inclined to write this review because location was perfect, and staff was fabulous! I read some reviews prior to arriving that made me nervous but everyone we met was more than accommodating. Especially Ali (bell hop), who helped us with our luggage during check out. 11/10 customer service! So kind and helpful. Other than that, yes the elevators were annoying at times but overall were manageable. Just had to wait a few minutes during peak hours and this was with the hotel sold out for the US open. Really wasn’t end of the world like some of these reviews make it to be. Overall- I would come back and stay just for the quality of the staff alone. Upgrade those rooms to Hilton quality and this would have been a 5/5 stay.
First time visiting. The staff was amazing, aside from the pushy Hilton honors people who try to accost you as you’re walking through the lobby. The beds were mediocre, and had I had a say in where we stayed, this would not have been it. The bathroom had zero ventilation, so anything put in there was consistently damp from the shower, even with the door left open. The towel rod was coming out of the wall and no matter how far away we placed the bath mat, it always got wet, because the ADA accessible shower did not have correct sloping. Speaking of ADA, the seat for our mobility challenged friend was hard to get down and she never put it back up because she was afraid she wouldn’t be able to get it back down.
The elevators were sketchy, sometimes they worked, sometimes you got kept from using them completely. They were working on them throughout our entire 4 nights there and one of those nights we got blocked from using the elevators that go to our specific floor. We were happy to use the service elevators, that we had been assured we could use at any time, and that was the only moment we had any attitude or pushback from any staff. We were on the 23rd floor with a mobility scooter and he tried to tell us we could not use them but changed his mind when we pushed back.
The AC unit needed a filter change and they put four of us in a room that should have been for two, according to the AC maintenance person. He was lovely and got a fan sent up, which helped, but the room never cooled down enough to be comfortable, especially in the sticky heat outside.
It may have just been the one room, but it was not a great experience for me or my roommates and I hope they consider doing some upgrades, considering how much they charge for rooms, even in midtown.
Lotte New York Palace
| Address | 455 Madison Ave, New York, NY 10022 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 888-7000 |
I do not know how this hotel is this well rated. The service, especially at the checkin counter is horrible. At Checkin and Checkout, the agent addressed us in the most rude way before even saying hello. They immediately said "wait, wait, wait" - not "Hello, I will be right with you!". immediately the impression is you are not a valued customer - they have more important things to do.
I am nor sure you can tell from the photo but the beds were very soft, warn out, and the mattresses were add depressed. The most uncomfortable bed I have experienced at a "high end" hotel.
The cleaning staff were very pleasant, but the room service and staff for the meeting rooms service of food, were extremely abrupt and not at all pleasant when they addressed us.
I had Breakfast at the restaurant in the hotel and again for the price point of the meal, I would expect first class service. Food was put in front of you, orders were taken with no pleasantries or consideration of asking the customer if they were happy/ satisfied. The coffee was bitter - as it if stayed on a plate/ warmer too long. Food quality was good though but better be for thr price you pay.
You may stay hear for location but there are many better hotels I have stayed at in the mId-town area! Avoid this hotel.
**Extremely Disappointing — Not Worth the Price**
I was extremely disappointed with my stay at Lotte New York Palace. For a hotel charging these kinds of rates, I expected a much higher level of quality, comfort, and basic amenities.
The rooms are very outdated, with old carpeting that had an unpleasant smell. The overall condition of the room felt more like an older, tired hotel than a luxury property. I specifically requested two queen beds, but the beds we received were full-size and noticeably smaller than expected.
What was most disappointing was the lack of basic in room amenities. There was no coffee or tea and no coffee maker in the room. In a hotel at this price point, I consider having the ability to make a cup of coffee in the morning to be a very basic expectation.
But what was truly unbelievable was being told that it would cost approximately $36–$38 simply to have a coffee maker brought to the room so we could make our own coffee. Charging nearly $40 for something that should be standard in a hotel of this caliber is simply unreasonable.
There were also no toiletries and conveniences compared with what I would expect from a luxury hotel
The bottom line is that the hotel is charging luxury prices and providing probably a motel 6 experience. The rooms are dated, the carpeting smells, the beds were smaller than expected, and basic amenities are either missing or come with surprisingly high additional charges.
The location may be excellent, but that alone does not justify the price. For what this hotel charges, there are many better choices in New York. I would not stay here again.
We chose to stay at Lotte New York Palace for my 21st birthday back in November ‘24 for 3 nights & our stay was nothing short of exceptional! From the gorgeous room upon arrival, huge plush bedding & a view of the city it was perfect for our first time in New York. Service was immaculate & the front of house team were so friendly & such a laugh every morning, they gave us recommendations & helped grab taxis throughout our stay. We explored the hotel & every corner was oozing with charm in all the details. I would 100% recommend the Palace for its renowned location steps away from New York’s most iconic items & its impeccable service! 🎀
Had a fantastic stay at Lotte New York Palace! The location is hard to beat, putting you right in the heart of New York City and within walking distance of so many attractions. The staff was outstanding from check-in to check-out and genuinely made us feel welcome throughout our stay. The spa amenities were a great bonus, with both a sauna and steam room available to enjoy after a busy day in the city. The gym is well-equipped and more than adequate for keeping up with workouts while traveling. The hotel has a luxurious feel, excellent service, and a great overall atmosphere. I would absolutely stay here again and highly recommend it to anyone visiting New York.
Very nice hotel. Rooms were a bit outdated, but well kept. We had a great view of the midtown skyline and the location (close to grand central and central park and broadway) could not be beat. We look forward to staying here again in the future.
New York Marriott Marquis
| Address | 1535 Broadway, New York, NY 10036 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 398-1900 |
Right innthe heart of Times Square this place is perfectly located. We were able to park our large pickup for our stay. We enjoyed the M club as well as visited the resturant twice! Service in resturant was top notch. Food was good for a hotel resturant. So many good things! We have stayed here repeatedly and recommended to friends.
If Times Square is the heart of New York City, then the New York Marriott Marquis is sitting right in the front row with the best seat in the house! The location is absolutely incredible. Step outside the hotel and you are instantly surrounded by the bright lights, Broadway theaters, world-famous billboards, exciting street performers, restaurants, and the nonstop energy that makes Times Square unforgettable. It honestly feels like the city never presses the pause button, and somehow that is part of the magic. The hotel itself is spacious, modern, and beautifully maintained. The lobby creates a great first impression, the rooms are comfortable, and many offer breathtaking views that make it hard to close the curtains. Watching the city come alive during the day and sparkle at night is an experience all by itself. The staff were welcoming, professional, and helpful, making the stay feel smooth and enjoyable from check-in to check-out. I also loved how easy it was to walk to so many famous attractions without constantly needing transportation. My biggest workout during the trip was smiling in all the photos because there was something amazing around every corner! Whether you are visiting New York for sightseeing, business, or a Broadway adventure, this hotel is an outstanding place to stay and enjoy the excitement of the city. This review reflects my own experience. Every trip creates different memories, so enjoy your stay, explore Times Square, and make your own unforgettable New York adventure!
Excellent experience every time! I’ve stayed here five times because the staff is beyond friendly and accommodating. The pancakes at the restaurant were the most delicious even compared to local diners. The room is very clean and comfortable bed. The hotel is perfectly located to everything in Times Square. Can’t wait for our next visit!
Location location and location! I WOULD DEFINITELY RECOMMEND THIS HOTEL. you want to live in time square this is the best place to stay close to everything, easy access to subway, broadway theaters and many restaurants. For the size of a hotel rooms and all other area was really clean and well maintained. Didn’t have to interact with staff much but whatever constant we had was great. Revel and rye had good breakfast, cappuccino was great, staff was helpful there as well. We didn’t need to use parking but there was definitely parking we saw so many cars parked. They have revolving restaurant and bar on the 48th floor which I really enjoyed it at night time for winding down area. It was quiet and peaceful with the view of the city. Drinks were bit expensive but really good but it was worth it. And last but not least hotel gives you $40 dollars credit to use it every day to the view, revel and rye and broadway bar, they charge you but they give you credit back so make sure to use your $40. On a last day we found a place called perch behind the restaurant on 8th floor, outside patio with the time square view. If you don’t feel like going down state in that crowd but still want to enjoy the atmosphere this is the place to go, there was plenty of sitting available. I WOULD DEFINITELY RECOMMEND THIS HOTEL.
Only stayed here once, since it's on the pricey side, but god do I want to stay here again. Rooms were spacious and beautiful, the hotel is conveniently located (though I do hate Times Square, it is convenient to be close in order to see shows). And while we didn't order much in the way of room service, the housekeeper on our floor was so kind and understanding with our schedule. The people at the check-in were also incredibly nice when we got there early (from a 4AM flight), exhausted, and needing our room before it was ready. Lo and behold, it was ready early!
Baccarat Hotel New York
| Address | 28 W 53rd St, New York, NY 10019 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 790-8800 |
We just returned from tea time in the Grand Salon, and wow—if you try nothing else, please try the scones. I don’t think I’ve ever had scones like these before. They were warm, fresh, and absolutely decadent with the butter. Truly unforgettable.
Honestly, everything we tasted was exceptional, so you can’t go wrong. My friend and I ordered the Golden Glow Tea, which was so delicious I couldn’t stop sipping it.
I’m even considering coming back to stay in the rooms, despite working just down the street on 50th.
Overall, if you’re in the area, definitely stop by and experience tea time in the Grand Salon. It’s absolutely worth it.
We had such a wonderful stay at the Baccarat Hotel New York for a birthday trip for our 1-year-old. From the moment we arrived, the service felt genuinely warm and thoughtful — not just surface-level hospitality.
A special thank you to the doormen, especially Calvin, along with another gentleman with glasses whose name I unfortunately can’t remember. They made us feel so welcome every single time we came and went, and were incredibly kind and attentive with our little one.
Housekeeping was also exceptional and clearly paid attention to every detail throughout our stay. The hotel itself is stunning, and the bar was one of our favorite parts — such a beautiful space with amazing cocktails.
This trip felt truly special because of the people working there. We can’t wait to come back.
Review on Tea at Baccarat Hotel
Skyler was able to seat for tea after we had a misunderstanding (our fault) with our reservation. He was so thoughtful and pleasant in helping us out. Our server Karma was patient and lovely answering all our questions about the chefs choices. The vibe is cool and beautiful. The staff amazing. The food wonderful!
On the 17th, a group of us ladies enjoyed afternoon tea here as part of a dear friend’s birthday celebration. It was a truly wonderful and memorable experience from start to finish. The setting was elegant and refined, and every member of staff was attentive, gracious, and professional. Their warmth and attention to detail went above and beyond, ensuring that our celebration was both special and unforgettable. We couldn't have asked for a more delightful afternoon. I would like to personally thank “Lady Sophia” as I choose to call her and another amazing staff member named Israel. If you are looking to plan a special High Tea Event request to have Sophia as your host you will not be disappointed.
My experience was great at this hotel! Amazing service and amenities such as a beautiful indoor pool, a relaxing spa, and so much more. The housekeeping team made sure our room was always left spotless, especially Natasha, who was very amazing with her service, very friendly, and helpful!
The Michelangelo New York - Starhotels Collezione
| Address | 152 W 51st St, New York, NY 10019 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 765-1900 |
A truly outstanding hotel and one of the best places to stay in New York City.
From the moment we booked until we checked out, everything was handled perfectly. A special thank you to Gloria, who made the entire booking process effortless before our arrival. The whole team was incredibly professional, welcoming, and genuinely committed to making our stay exceptional.
The rooms are among the most comfortable and spacious you'll find in NYC, the location is fantastic, and the service is simply flawless.
If you're visiting the Big Apple, I can't recommend The Michelangelo Hotel enough. Great location, amazing rooms, outstanding hospitality - what more could you ask for? We will definitely be back!
The Michelangelo New York – Pretty, Comfortable & Unbeatable Location!
Booked through Airbnb and honestly had a great stay! The hotel is beautiful, the staff are super courteous and the room was clean, pretty and well-maintained — no complaints there!
One thing that did stand out (not in a great way) was the bathroom — it definitely needs some upgrading and felt a little underwhelming compared to the rest of the room. Not sure if that’s an Airbnb thing or just the room we got!
But a small thing we LOVED — they give you two water bottles every day, and after long days of exploring the city, that was such a lifesaver. 🙌
Now the biggest win? The LOCATION! 📍 It’s right near Times Square and super close to all the nearby subway stations, which made getting around the city so easy and stress-free. Honestly, the location alone makes up for so much — you really can’t beat it!
Overall, a great experience and a lovely hotel. Would definitely recommend!!
There is absolutely no sound insulation in the windows. Whatever is being said on the street can be heard clearly inside the room. There is constant noise from horns, traffic, and cars. The rooms are very old, and the carpets are extremely dirty. They definitely do not deserve the money they charge. The furniture in the room is broken, worn-out, and looks like 50-year-old wooden pieces. The bed sheets are dirty. The woman at the reception was not helpful at all; she practically scolded me when I asked about something. The air conditioner in the room is ancient, and when you turn it on, it sounds like a tractor. I didn’t eat anything because the hotel didn’t feel safe at all. I will never come here again and would not recommend it to anyone.
Great hotel on the north end of Times Square and 3 minutes from centre. The rooms are large for NY standard. Clean and comfortable. Breakfasts are quite good and the staff friendly. We stayed on the 4th floor facing 51st Street and was pleasantly quiet. Highly recommended.
This was my first time staying at this hotel. The location is very convenient if you are attending shows and want to shop. The staff is super friendly and very helpful. They held our bags until the room was ready. Once we returned our room was ready and check in was fast and easy. The rooms are very spacious and clean! I would highly recommend this hotel and will be staying here again!
Hard Rock Hotel New York
| Address | 159 W 48th St, New York, NY 10036 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 970-1200 |
I booked this hotel to be close to touristy area taking my kids for the first time to the Big Apple. The rooms were so clean, the beds are comfy and the noise was almost non-existent at night.
But what made this hotel stand out so much for me was the staff. The staff were all so incredibly kind and nice. Drake one of the Valets was so incredibly kind and helpful and it was so appreciated while we navigate a scooter for my husband with a foot injury.
I hope management reads this and give the staff much acknowledgement because they made the stay fantastic and I'll remember this returning next year and telling anyone who is visiting.
Four nights spent at the hotel, excellent location, very nice rooftop, nice rooms (not too small for NYC), very attentive staff.
During a rainy day, they even let us take umbrellas (that we gave back) without hesitation. Great customer service!
Overall a great experience even if one night (on Saturday) was a bit pricey ($950 with taxes).
Hotel is clean and elegant. Location is close to Times Square and many subway stations.
Rooms are tight, but it was somewhat expected given the location.
Do not stay here if you are with Accor. They do not recognize any status you have with Accor. When I brought up my confusion since I booked with Accor, the front desk rolled their eyes. They told me Accor is the problem and that they can have a manager come over to repeat to me that the Accor status does not mean anything.
In the middle of my stay I was sent a message that asked what benefits I had originally expected to receive to see if any accommodations could be made. After giving a list, there was no follow up or acknowledgement to my response. At least telling me that they are unable to accommodate would have been appreciated.
If you come in late at night, make sure to have your room key in hand. Multiple nights I had security yell at me to leave while I searched for my key in my purse. They may have a problem with unwanted guests entering.
Overall, the environment was unwelcoming and the staff seemed to lack the ability to problem solve . Also, the staff seemed to know that Accor does not disclose that there is a destination fee ($40 per day) during booking and still failed to communicate this fee during check-in. When I asked about the charge the front desk was more than happy interrupt me to blame Accor, remind me that they are not Accor, and tell me they can bring a manager over to tell me I have to pay it.
I do not recommend this hotel and would urge Accor to cut their partnership as this location does not meet the luxury brand standards or expectations.
Highly recommended for its amazing location in the heart of Times Square. The hotel is on the corner of Times Square, and almost everything is within walking distance. The room furnishings were amazing, and we had a partial view of Times Square:
- Welcoming (9/10)
- Luggage service (9/10)
- Room service (8/10)
- Room (8/10) with a partial view of Times Square. The furnishings were amazing, and the room was comfortable and well designed.
Overall, it was a very good stay and a great choice for anyone who wants to be close to the main attractions, restaurants, shops, and entertainment in Times Square.
I paid in full for three days through Expedia. Upon arrival they told me there’s a $100 day hold which I understood and had no issue with. They ran my card for $300 at check in. The issue came the day of check out when they decided to charge my card an additional $375 “accidentally” that was a huge inconvenience as I had to pay that amount for parking down the road. When I explained they needed to give me my money back immediately because I needed to take my loaner car out the parking lot they told me there was nothing they could do and I had to wait 7 business days. Mind you this was a Friday. I was extremely upset because they put me in a position I should have not been in. I am glad I did not park with them or I would never no money to get the car out as their parking is $85/night. Their food was not impressive at all unfortunately. The rooms were great and their service four rooms was great. Nice spot to be if you were doing lots of walking on the main streets. Other than that I have had better experiences elsewhere not sure if I would come back to this hotel. That one mistake caused me to feel a certain way of how they run business.
Warwick New York
| Address | 65 W 54th St, New York, NY 10019 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 247-2700 |
Awesome location, very close to Central Park and Time’s Square. Room is big and well equipped. Clean and quiet. Lifts are fast and not so busy.
We are having two double beds right now for family of 4, but 2 adults and 2 kids sleep order doesn’t work because double beds are like almost single bed and 2 adults can’t sleep together comfortably. So we had to make 1 adult 1 kid order. 🤷🏻♂️
All crew are kind , helpful and they are fast problem solving focused. Taking fast action for every request. We appreciate it.
Also after 3 days of our stay, we met with scary cockroach in the room. I’ve just edited this review. Phoned the reception and one stuff came and solved the issue hopefully. Kids got scared and even one of my kids couldn’t sleep that night. The day after I visited the reception in the morning and very kind front desk manager offered us discount and made sure that the room properly cleaned. At the end all solved provisionally !
One of the best hotels I have stayed in NYC.
We got the suite on the 27th floor, with a huge terrace. Room number 2702. The hotel has a very old newyork charm. The suite was spacious with a living room and dinning area. The aesthetics were pleasing to the eye. The room and bathroom were very clean.
The terrace was amazing but could have been cleaner. The water pressure in the bathroom should be addressed but not a deal breaker. The bed was comfortable and the bathroom was large. The hotel staff was just right.. nothing more nothing less.
The bar tender a, Bangladeshis man, was very kind and provided great customer service. Best location, near central park, 5th ave for shopping, Bryant park, time square, basically everything NYC is known for .
Will definitely recommend…and will be back.
After staying at this hotel multiple times over the years, this will unfortunately be our last visit.
We were given a dirty room with an unpleasant smell. We asked to change rooms, but the second room had the same issue. When we brought this to the staff’s attention, we were told there was nothing they could do. We were also hung up on multiple times when trying to address the situation by phone.
On Friday night, we needed security to come up to our room, and the way we were treated was extremely disrespectful and unacceptable. We brought the situation to management the following day, but the manager simply told us, “I’ll follow up,” without offering any real solution or resolution.
We have been loyal clients of this hotel for years, which makes this experience even more disappointing. Unfortunately, the level of service, cleanliness, and customer care we received this time was nowhere near what we expected.
Very disappointing experience. After years of being loyal guests, we will not be returning.
We've stayed here once before a few years ago and it was fine. Size of rooms is good and the location is great but everything else has gone downhill. Our room looked into a light well with scaffolding and another building 10ft away. Middle of the day it looked like night as NO light made it down. Room was a good size for NYC but very dingy, some furniture falling apart with extra "handyman screws" holding them together. AC sounded like a jet engine in the bedroom. When you turned it off, it made an even worse noise and never stopped. We asked for a cot for our 5 year old, it took 1.5 hrs to be delivered. It was past her bedtime so we made several calls and went down to the front desk in person and their excuse was there was only 1 staff member who delivers things to rooms for the entire hotel and no one else could help. I offered to take the cot myself but they would not entertain that. No one seemed to care at all. Will never stay here again
We really enjoyed our stay here in March! I loved the charm of the building with updated and modern touches. We were very comfortable in our room. Obviously, New York city hotel rooms can be small, but it was very well appointed and cozy. We also enjoyed the location! It was very close to Broadway theaters and lots of good restaurants. We did a lot of walking in the area and never felt unsafe. Actually returning in October with my mother. Looking forward to another wonderful visit!
Waldorf Astoria New York
| Address | 301 Park Ave, New York, NY 10022 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 355-3000 |
I took my mother to New York City to celebrate her 65th birthday, and as first-time guests at the Waldorf Astoria, our experience was nothing short of incredible. From the moment we arrived, the entire team went above and beyond to make the milestone unforgettable.
The first-class hospitality started right at the curb with Joe, who gave us a warm welcome and took excellent care of our luggage. Checking in was just as seamless thanks to Miriam at the front desk, who gave us a wonderful tour of the property and surprised us with the best room possible for our celebration—even with the hotel being extremely booked from the tennis tournament over the previous days.
Our housekeeper, Kilsing, was exceptionally professional; every single time we returned to our room, it felt completely brand new, no matter what time of day it was. We also ran into Gordon several times throughout the hotel, and he was consistently helpful with directions and personally made sure we got exactly where we needed to go.
The dining experiences throughout the property were phenomenal:
* Peacock Alley: An iconic, beautiful setting that set the tone for our trip.
* Lex Yard: Ken provided unmatched expertise and attentive service that made our meal truly standout.
* Yoshoku: Jimmie was an exceptional server who made our dinner feel extra special.
We finished off the trip at the Guerlain Wellness Spa, where every single member of the staff was excellent, leaving us feeling completely relaxed and energized before our departure.
Every detail of our first visit reflected genuine luxury and top-tier service. We wouldn’t consider staying anywhere else in NYC and already look forward to returning!
My daughter and I had a little staycation here, and it was such a lovely experience. We were upgraded to a room with a view overlooking Park Ave, which made the stay feel extra special. The staff were warm, courteous, and genuinely helpful. Service throughout was excellent.
Our room was spacious and the bed was incredibly comfortable. Once I laid down, I truly didn’t want to get up.
The biggest surprise, in a good way, was breakfast. We ordered in-room dining because we didn’t feel like getting dressed to go downstairs, and I wasn’t expecting much. But the food was actually very good. It was a bit pricey, but the portions were generous. It took a little longer than expected to arrive and one salad was missing, but they brought it up after we called. Overall, we were pleasantly surprised by the quality.
There was also a small billing issue after checkout, which they resolved quickly. After we left, I realized I had forgotten my AirPods, and they located them within about 10 minutes of me reaching out. I was impressed by how quickly they handled it.
All in all, it was a very pleasant stay, and I would definitely come back.
The Waldorf Astoria is, by far, my favorite hotel in New York City. Its location is unbeatable, the lobby is absolutely stunning, and the level of hospitality is second to none.
A special thank you to Robert, the Sales Manager, who is one of the most professional, respectful, and genuinely hospitable people I’ve had the pleasure of meeting. His attention to detail and warm welcome make every stay even more memorable.
The rooms are consistently spotless, and I love how thoughtfully designed they are. The modern technology—such as the automatic curtains that open and close at the touch of a button—adds both luxury and convenience, a feature that many other five-star hotels still lack. Throughout the hotel, staff members are always attentive, proactively offering directions and checking whether guests need anything.
My only recommendation for future guests is to request a room that does not face Park Avenue if you’re a light sleeper. Traffic noise and occasional honking can be heard from those rooms. Other than that, every stay has been exceptional, and I look forward to returning.
I’d been here for dinner a few times before, but this was our first stay.
The room was absolutely beautiful, elegant and luxurious, yet warm and comfortable at the same time. It felt more like a high-end residence than a hotel. I think it’s a style many women would especially appreciate.
The bathroom was lovely, and I really enjoyed the toiletries as well.
The housekeeping staff were wonderful whenever I requested amenities. The front desk was New York, haha.
The gym was modern and stylish, with a long, open layout.
I’d definitely love to stay here again!
We had a recent experience at the NY Waldorf which was well below the standard we’ve come to expect .
My husband and I have come to love the property, and it has become our go-to for NYC. The Peacock bar is a beautiful place for a pre-dinner cocktail or a nightcap, and we have always found the staff to be professional and service oriented. The concierge service sets an industry gold standard.
My last visit unfortunately was a disappointment, and it was perhaps our most important visit. It was a small gathering amongst family and friends to celebrate my sister’s upcoming wedding. While not a “bachelorette party”, we had made some nice plans for dinners and rooftop bars in the city.
When we checked in - we were told our room was not ready. The manager on duty - Noah - informed us it should be ready soon. As the hours passed, all the way until 6 pm - still without being able to check in, and get ready for our evening - we got the feeling Noah was just “blowing smoke”. We wished for a more candid assessment at our arrival - such that we could have planned around the fact that our suite was still not ready more than 2 hours after check in time.
I’ll add that prior and during the visit, the concierge staff did live up to its usual excellence - and helped us make plans on many fronts.
We are hopeful that the next time we stay, we can have our room available in a timely manner, and receive honest assessments from management if issues do occur.
Kimpton Era Midtown New York
| Address | 32 W 48th St, New York, NY 10036 |
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| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (855) 546-7866 |
I stayed here for six nights on a business trip, and this is hands down one of the better hotels I've stayed at in NYC. I initially chose it simply because of its close proximity to my meetings, but I had such a fantastic experience that I will definitely be staying here again whenever I'm back in town.
The check-in process was smooth, and they hand out metal water bottles to guests upon arrival, which you can refill at the water stations located on every floor, which is a really nice touch. The team was also thoughtful enough to offer me a dental kit at check-in.
They offer some excellent perks for guests throughout the day. There is complimentary coffee available in the reception area every morning from 6:30am to 10:00am, as well as a daily evening happy hour from 5:00pm to 6:00pm serving free beer, red wine, and white wine.
The room itself was decently sized for New York City standards. Sleek, modern, and impeccably clean. Overall, it’s a modern and stylish hotel with a prime, central location that makes it convenient to get to everything, including the nearby subway stations. Personally, I feel this Kimpton Era property is even better than the other Kimpton location in NYC. I thoroughly enjoyed my stay and highly recommend it!
Heed everyone’s advice and recognize that these rooms are minuscule… I have never been more claustrophobic in a hotel room before despite having stayed in some smaller rooms in Tokyo, it just was a poorly laid out room. Unless you pay sub $200/night I would highly recommend against. I booked what was supposed to be a 287 sq ft room only to end up in a room no bigger than 200 sq ft. Suitcase does not fit anywhere. When I brought up the size they acknowledged it’s an error on their website as that size is only for accessible rooms despite the fact that the room didn’t give me a range but specified an exact size. At first they tried to gaslight me, then they didn’t want to do anything about it but then succumbed to waiving the destination fee (which is already pointless) and give some points. To make matters worse I’m IHG platinum and also booked with virtuoso both of which generally offer space based availability but in a comical sense - I actually got downgraded… the breakfast is decent - though quite understaffed and at time overwhelmed. The lobby bar had good drinks. The guy who checked me out was actually one of few helpful front desk staff otherwise service as a whole is quite mediocre. One of the nights our room was made and I had to ask twice.. minor note, the minibar which is technically part of the so called destination fee is supposed to be restocked but this wasn’t done but we weren’t missing much as it mainly constitutes one or two cans of coke and sprite. Location is good if you need to be in midtown. Only saving grace is hotel is new and the water pressure was excellent. I truly cannot in good conscience recommend this play especially if you’re not staying at a super discounted rate.
This hotel just opened a few months ago and feels brand new. It was so clean and I loved the room layout. Our room had a beautiful view. The happy hour and morning coffee were both unexpected bonuses. I really appreciated the lobby seating area. All the staff were very friendly. Also the location was walking distance to everywhere we wanted to visit.
I stay in NY a dozen times a year, and gave the Kimpton Era a go last weekend. Well I can tell you this is now my go to place. The staff are exceptional. And I mean that. Whoever runs this hotel has done an awesome job. From the bellhops to the front desk, restaurant and everything in-between. The view from our room was spectacular. It was quite tight - but the point is this; If you want a big room with those views, then quintuple what we paid. The value is in the view. I have a big room at home, but I do not fall asleep and wake up to stunning views of the Empire State Building. Who needs a big room. I live for experience, and this was it. With bells on. I am rarely moved to say exceptional, but this most certainly was. Well done
I’ve been staying at the Kimpton Era for work 1-3 nights every week for the past 10 weeks, and it’s become my go-to in Midtown. The rooms are on the smaller side, but they’re clean, modern, beautifully furnished and really well designed so the space works.
The hotel has two solid restaurants. Bar Rocco has one of the best cobb salads I’ve had anywhere, and the bar in Amasa serves elevated tacos and craft cocktails that are perfect for a casual dinner on a weeknight.
What really stands out here is the service. Darya at the front desk is incredible. Even though she greets hundreds of guests every week, she remembered me early on and always makes me feel genuinely welcome when I walk in. That kind of warmth is rare.
The location is also hard to beat. You’re right across from the TODAY Show plaza, close to multiple subway lines, and surrounded by restaurants, shopping, and everything Midtown has to offer. If you want a well-run hotel in a great spot with really strong service, I’d definitely recommend it.
Park Central Hotel New York
| Address | 870 7th Ave, New York, NY 10019 |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | (212) 247-8000 |
We got the room with 2 queen beds. It has space for the beds and not much else. Bathroom is nice. We got continental breakfast included (1 coffee, 1 pastry, 1 whole fruit), not the best but manageable. People cleaning the rooms are very nice and helpful. People in the front desks and breakfast service seem to be set on proving the rude new yorker stereotype. The location however, is hard to beat. All in all, if you want to be in a central location for tourism it is a very good place to be.
The location of the hotel is amazing, and the employees were friendly and helpful. There is a bar with live music past the lobby, and 2 new express elevators. When coming back down to the lobby I noticed I had to wait 1-3 minutes. The rooms are a little bit older, but they are definitely sufficient! Note that they run on a old AC system so they only have cool in the summer and only heating in the winter. Housekeeping came daily and was great. There is also an ice machine on each floor and a fitness center as well.
Disappointing Stay – Communication, Service and Guest Safety Concerns
Unfortunately, our stay at Park Central Hotel was quite disappointing. We were a family of four, and from the beginning of our stay, we experienced several issues with communication, service, and coordination between the hotel staff.
At check-in, complimentary toothbrushes, laundry bags, towels, shower cap and clothes hangers were not provided. As I had forgotten to pack toothbrushes, I contacted reception and politely requested three complimentary toothbrushes. I was told that housekeeping would bring them to our room. However, housekeeping initially brought only one toothbrush. After I explained that I had requested three, I was told that reception had instructed them to provide only one. After further checking, another toothbrush was eventually brought to us.
We also requested four laundry bags but were provided with only two small plastic bags.
The most concerning incident occurred later that night. I called reception to request some clothes hangers and was told that they were being collected and would be brought to our room. After waiting approximately 20 minutes, I called reception again. I was told that the staff were still collecting the hangers and was asked not to put up the "Do Not Disturb" sign so they could assist us. We waited for another 30 minutes, but no one came. As it was already around 10:30 pm, we eventually went to sleep.
Then, at approximately 2:30 am, someone knocked on our hotel room door. When I opened the door, I saw a person wearing a mask who told me that reception had informed him that our TV needed to be repaired. I explained that we had requested clothes hangers, not a TV repair. He then asked me to contact reception and let them know that he had come to assist with the TV.
This incident was particularly concerning and made us uncomfortable. From a guest's perspective, having an unknown person arrive at our room at 2:30 am claiming to be there to repair a TV raises genuine concerns about safety and security. It was especially confusing because we had never reported a problem with the TV. We feel that maintenance or room-service requests should be clearly communicated and that visits to guest rooms late at night should be handled with appropriate caution and verification.
In addition to these service issues, the hotel itself appears quite dated. The furniture is old, the rooms feel cramped for a family of four, and we noticed that there was no exhaust fan, which affected the overall comfort of the room. While we understand that the hotel may be an older property, better maintenance and some improvements to the facilities would make a significant difference to the guest experience.
We appreciate that misunderstandings can happen, and we hope the hotel management takes this feedback constructively. In particular, we believe there is room for improvement in communication between reception and housekeeping, follow-up on guest requests, room facilities, and procedures for approaching guest rooms late at night.
Most importantly, guest safety and security should always be a priority.
Unfortunately, based on our experience, we were disappointed with the level of customer service and overall comfort during our stay. We hope management will take these concerns seriously and use this feedback to improve the experience for future guests.
Overall pleasant experience at this hotel. All the staff were friendly and cooperative. Comfortable beds with multiple lamps within room; personally I prefer a more well-lit room. The rooms were in pretty high demand, so it is recommended to book ahead of time. The first room we were given had a scent of mildew in the bathroom. We changed rooms the next day and there was no problem with our new room. It is in pretty close proximity to central park and many other nice tourist attractions such as Time Square and the Empire State Building. Also there is a kind man at the entrance of the hotel who can help you call a taxi whenever you need one!
We had a great stay at Park Central Hotel New York! The location is definitely one of its biggest perks. It’s very close to Central Park, Times Square, shopping, and tons of restaurants. It’s also really easy to get around from the hotel, whether you’re taking the subway, grabbing a taxi, or calling an Uber.
The hotel lounge is a nice area to hang out, and every employee we interacted with was incredibly friendly—from reception and the bell staff to the doormen and housekeeping. We stayed on the 10th floor and had a decent view overlooking the street. Despite being in such a busy part of the city, it wasn’t too loud at night and we had no issues sleeping.
The rooms are a little outdated and could probably use some updating, and our TV glitched quite a bit during the stay. Those were relatively minor issues for us, though. Overall, we had a great stay and really enjoyed the convenient location and friendly service. I’d definitely recommend it if you want to be centrally located while visiting NYC!
Essential Tips for Visiting Top of the Rock and Staying Nearby
To make the most of your trip, it helps to plan strategically around the unique rhythms of Midtown Manhattan. While the hotels listed above offer prime locations, a few insider tips will ensure your visit to the observation deck and the surrounding area is as smooth and enjoyable as possible. From timing your visit to avoiding common tourist pitfalls, these practical recommendations will help you experience the city like a seasoned traveler.
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Book a "Sunset" Time Slot: The most magical time to visit the Top of the Rock is roughly 45 minutes before sunset. You will get to see the city bathed in golden light, watch the sun dip behind the Hudson River, and then witness the skyline illuminate as night falls. These tickets sell out fast, so reserve them online weeks in advance.
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Request a High Floor Facing the Park: When checking into your hotel, politely ask for a room on a high floor facing north or west. While not every property can guarantee this, many will accommodate loyalty members or special occasions. Waking up to a view of Central Park or the Hudson River transforms an ordinary hotel stay into a memorable event.
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Utilize the Subway at 47-50 Streets: While you will likely walk to the observation deck, the nearby 47-50 Streets Rockefeller Center station (B, D, F, M lines) is your gateway to the rest of the city. Staying here means you have quick access to Lower Manhattan, the Upper West Side, and even Brooklyn without ever needing a car.
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Dine Early to Avoid the Theater Rush: The area around Rockefeller Center becomes a frenzy between 6:30 PM and 8:00 PM as crowds head to Broadway. If you are eating at a hotel restaurant or a nearby bistro, aim for a 5:30 PM dinner reservation. You will enjoy quieter service and have plenty of time to make a show or an evening observation deck entry.
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Pack for the Wind: Even in the summer, the open-air top deck of 30 Rock can be significantly windier and cooler than street level. Bring a light jacket or sweater, especially if you are visiting after dark. If you forget, many of the nearby hotels and shops sell stylish New York-branded hoodies that make for a great souvenir.
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Check for Hotel Package Deals: Several of the premium hotels in this district partner with local attractions to offer bundled packages. When booking your room, ask if they have any "Rockefeller Center" or "Observation Deck" packages. Often, these bundles include VIP skip-the-line access or a complimentary drink at a rooftop bar, adding significant value to your stay.
Staying near the Top of the Rock places you in a neighborhood where the energy of New York is palpable at every corner. The convenience of being able to step out of your hotel lobby and walk directly into the heart of Rockefeller Center cannot be overstated. It allows you to experience the city on foot, discovering hidden plazas, historic lobbies, and world-famous landmarks at your own pace.
Whether you choose an ultra-luxury five-star institution or a refined boutique property, the quality of hospitality in this district is world-class. By selecting one of the recommended hotels and following the practical tips above, you are guaranteed a seamless, comfortable, and unforgettable visit to one of the greatest cities on Earth.
